Brightstar Lottery - Product Owner, Retailer Management (16986) - The City of Providence : Job Details

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visitwww.brightstarlottery.com .

As a Product Owner in theLottery Product Management Team, you will be the key liaison between customers, end users and the development team. Your primary responsibility is to ensure that the product fulfils user needs while aligning with the overarching product strategy. You will be the main point of contact for customers, tasked with analysing their product features and business processes, understanding their requirements, and translating these into specific product features. You'll break down these features and customer business requirements into system specific user stories, ensuring the product being implemented meets contractual obligations while delivering maximum value to users.

This role requires you to gain in-depth knowledge of Brightstar Lottery'sretailer management portfolio, which consists of a sales force automation solution used by lottery sales teams to manage their territories, drive best practices, and help grow lottery sales and profit; a retailer portal providing retailers with information retailers need to manage and grow their lottery business; and an e-Training solution for retailers and lottery users to learn at their own pace and on their own schedule (as well as other applications, as assigned). Additionally, it will require gaining knowledge of other products to understand cross-product dependencies and integrations.

You'll be instrumental in product delivery, taking charge of customer business needs analyses, managing product requirements, documenting features, and developing user stories. You'll collaborate closely with product managers and software engineering teams to ensure the final product meets customer needs and aligns withBrightstar Lottery's business objectives.This position offers a dynamic environment where your decisions directly impact the product's success and customer satisfaction. We are looking for someone passionate about driving innovation and excellence in product development.

Location:This position is hybrid position based in Rhode Island

Travel:Willingness to travel up to 20% of the time and work across multiple time zones is required, reflecting the role's international scope and engagement with diverse stakeholders.

With a focus initially on existing product adoption (delivery of an existing product solution to Lottery customers) and subsequently on new product development (for subsequent iterations of the product to the shelf), as a Product Owner you will:

• Lead Customer Engagements: Conduct discussions and workshops with customers to understand their needs, translating these insights into actionable product requirements. Organize product demonstrations to showcase solutions.
• Manage Customer Requirements: Develop business requirements, functional requirements, user stories, prioritize based on lottery customer feedback, market trends, and business value.
• Coordinate Across Product Lifecycle: Work closely with product engineering leaders to support day-to-day engineering efforts and ensure seamless product implementation utilizing Agile methodologies. Assists Quality Assurance team with testing direction in accordance with acceptance criteria and product vision. Coordinate with stakeholders to address any challenges or changes needed during delivery.
• Develop Artifacts: Create business and functional product documentation, user guides, and customer-facing release toolkits.
• Enhance Customer Support: Provide continuous guidance and assistance to customers, fostering product engagement and maximizing its usage.
• Understand and Shape Product Vision: Collaborate with the Product Manager to understand and influence the vision for the Retailer Management products, ensuring alignment with strategic goals.

• Experience: Candidates must have 4+ years in business systems analysis, product ownership, or a related field. This experience is crucial for understanding user needs, transforming them into product features, and effectively managing product development processes.
• Technical Expertise: Familiarity with enterprise-grade B2B products including mobile and web-based products is essential, given the digital nature of contemporary solutions. Proficiency with tools like Jira, Polarion-X, or similar is important for managing atomic requirements as well as a product backlog and enabling seamless collaboration with development teams.
• Lottery Retail Knowledge: Demonstrated knowledge of the retail lottery sector, with a deep understanding of sales force operations is highly beneficial.
• Communication Skills: Strong English-language verbal and written skills are necessary to persuasively present insights and recommendations while engaging confidently with stakeholders at all organizational levels, ensuring effective communication and collaboration.
• Management Abilities: Proven ability to prioritize and manage multiple projects simultaneously within a fast-paced, dynamic environment is vital for success in this role.
• Interpersonal Skills: Excellent interpersonal capabilities are needed to influence and collaborate across all organizational levels, fostering strong stakeholder relationships.
• Flexibility: Willingness to travel up to 20% of the time and work across multiple time zones is required, reflecting the role's international scope and engagement with diverse stakeholders.

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $INSERT HERE - $INSERT HERE. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.