Breakfast Attendant - Hampton Inn : Job Details

Position Summary: A Breakfast Attendant assures the highest possible level of guest satisfaction by preparing and serving breakfast for the guests of the hotel. Strives to be a customer champion by giving excellent service, being attentive to guest needs and maintaining brand standards.

Duties and Responsibilities: − Able to work a flexible schedule and adhere to start times. − Wear proper attire and a nametag while on shift. Keep personal appearance professional. − Complete all required company and brand-specific training and/or certifications in a timely manner. − Ability to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner. − Stay updated on events, including groups and meeting room usage, to effectively handle all foreseen situations. − Promote positive guest relations by greeting guests in a pleasant and courteous manner; provides guests with information regarding local attractions and venues. − Prepare and display breakfast items according to brand standards in a timely manner. − Restock and replenish food items as needed during breakfast hours. − Provide a clean, sanitary and inviting breakfast area for the guest. Bus and clean tables as needed using proper sanitization methods. Sweep floors as needed. − Ensure proper food handling techniques and procedures are always practiced. Maintain a Food Handlers Certificate. − Check food item quantities on a daily basis and communicate shortages without delay. − Take biweekly inventory of all breakfast items and compare with hotel forecast to ensure proper stock. Assist management in ordering breakfast supplies. − Receive and responds to guest comments and suggestions and pass these to the property management. − Properly clean the breakfast area after closing. − Follow the kitchen training standards for all kitchen duties and adhere to the cleaning checklists. − Follow established health and safety procedures for using cleaning chemicals and equipment. − Maintain a clean, safe, and hazard-free work environment by following safety and security protocols and complying with hotel policies and procedures. − Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor. − Adhere to the master key sign-out protocols and ensure the security of the assigned master key. − Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures. − Follow supervisor directions and work independently with minimal supervision.

Physical, Mental and Environmental Demands: − Be able to perform job functions with attention to detail, with efficiency and under time constraints. − Requires physical mobility and stamina, be able to work in a standing position for your shift. − Must be able to push and pull up to 50 lbs. and carry up to 20 lbs. − Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks. − Be able to operate equipment as needed and required by position. − Able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.

Skills, Educational Background, Experience and Basic Expectations: − High School Diploma or GED preferred. − Customer service skills and communication. − Able to organize, plan ahead and manage workload. − Work cohesively with co-workers as part of a team. − Ability to work effectively in a fast-paced environment.