Brand Success Manager - ApexDrop : Job Details
Brand Success Manager
ApexDropJob Location : Erie,PA, USA
About Us: ApexDrop is a fast-growing influencer marketing agency on a mission to build authentic connections between brands and consumers. We're a remote-friendly team that's passionate about helping brands engage with real people (not just ads), and we've been scaling rapidly. As our Director of Operations, you will lead the charge in optimizing how our company runs day-to-day. This is a pivotal role that blends strategic planning with hands-on project management to drive efficiency, innovation, and growth across all departments. About the Role As a Brand Success Manager you'll own a portfolio of client brands, safeguard their happiness, and expand their lifetime value. You'll combine relationship-building chops with data-driven insights to keep programs on track, spot growth opportunities, and turn satisfied customers into raving fans. Essential Functions
- Champion client success - set clear expectations, communicate proactively, and resolve issues with grace so every interaction ends in delight.
- Run campaigns end-to-end - coordinate briefs, timelines, deliverables, and talent to make every influencer program a win.
- Optimize & problem-solve - monitor performance, dig into data, and pivot quickly to hit KPIs.
- Protect & grow revenue - minimize churn, secure renewals, surface upsell ideas, and partner with Sales on expansions.
- Collaborate cross-functionally - work with Creators, Sales, Ops, and Finance to keep projects (and people) moving forward.
- 5+ years of account management or customer success experience in a SaaS, marketing, or digital-media environment.
- Proven fluency with major social platforms-especially Instagram, TikTok, and YouTube.
- Project-management pro: comfortable running multiple campaigns at once; experience with Asana (or similar) required.
- CRM savvy: hands-on familiarity with HubSpot (or another CRM) for tracking pipelines, renewals, and upsells.
- Strong written and verbal communication skills: you can craft a crisp email and negotiate like a diplomat.
- Data-literate: you love dashboards and use insights to steer strategy.
- Comfortable learning new software and jumping into ever-evolving tech stacks.
- Direct experience executing or overseeing influencer-marketing campaigns.
- Background in DTC, e-commerce, beauty, lifestyle, or CPG.
- HubSpot certification, Asana Advanced, or similar credentials.
- Familiarity with social-listening or creator-discovery tools (e.g., CreatorIQ, Tagger, GRIN)
- Bachelor's degree in Marketing, Business, Communications, or equivalent experience (we value know-how over pedigrees).
- Keep your gear: after 90 days, your company-issued Mac or PC laptop is yours.
- Fully remote team with top-tier collaboration tools.
- Comprehensive Health, Dental, Vision, and 401(k).
- Flexible Time-Off policy-take the breaks you need to do your best work.
- Quarterly swag drops (we like to keep things fun).
- High-Impact Role: Your work will directly influence the trajectory of the company. You'll have the autonomy to make decisions and the visibility to see the results of your efforts in real time.
- Remote & Flexible Work: We embrace a remote-friendly culture. Work from wherever you're most productive, with flexible PTO to recharge when you need it.
- Competitive Compensation: We offer a competitive salary along with a benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more - so you can focus on doing your best work.
- Collaborative Culture: Join a tight-knit team of passionate professionals. We value innovation, continuous learning, and teamwork. Expect a supportive environment where everyone rolls up their sleeves to get things done (and has fun doing it).
- Growth Opportunities: As part of a high-growth company, you'll have opportunities to further develop your skills and grow your career. We invest in our team's professional development and love to promote from within.