Brand Ambassador - Mercedes-Benz Group : Job Details

Aufgaben The mission of the Mercedes-Benz Manhattan Brand Ambassador is to promote Mercedes-Benz Manhattan as a dealership of choice while acting as a highly engaged liaison between client and brand/company offering superior customer service and recognizing the needs and expectations of each individual client. The Brand Ambassador is responsible for creating lasting, positive impressions through authentic meaningful interactions in all aspects of their responsibilitiesThe Mercedes-Benz Manhattan Brand Ambassador must provide a consistently outstanding brand and customer experience through consistently outstanding preparation, attitude, and teamworkWelcome and acknowledge customers in a genuinely upbeat courteousand professional mannerCapture customer expectation by engaging with visitors in animmediate manner by monitoring activity throughout customer stayAct as mobile cashier when needed to expedite customer transactionAnswer internal/external phone calls transferred from Operator or BDCAnticipate needs of client and/or identify any possible situation that willadversely affect the customer experience and act in a manner that will remedy the situationCommunicate need or issue with appropriate team members whennecessary (manager, support staff, advisor, etc.)Assist in building an online presenceAssist with online reputation managementAchieve required survey resultMaintain hospitality refreshment area so that it remains clean, tidy andfully stocked for customer needs and serve customers when requiredReport to management any situation or condition that jeopardizes thesafety, welfare or integrity of the dealership, its employees, orcustomersMaintain excellent knowledge of service and vehicle products,dealership promotions and events, and MBM policies and proceduresAble to commute into and out of Manhattan/New York City on a daily basisNOTE: this is a guide, and not an exhaustive list of responsibilitiesThe pay range for this position is $20 - $22 per hour Qualifikationen Bachelors degree requiredMust be SOE Certified within 6 months of employmentSTAR certified within 1 year of employment and Master certified within4 years of employmentUnderstanding and appreciation of marketing and public relationsNatural leadership skillsExhibits confidence and constant positivityTraits that make you want to join in and listenAbility to gather information and gain innovative insight from customers(internal and external)Ability to foster strong, loyal relationships between customer and brandPassionate about and familiar with MB Brand and products or luxurybrand or servicesSkilled at making deep connectionsSense of creativity and innovationUnderstanding of online social and digital spaceProfessional appearanceEngaged in NYC lifestyle and cultureLuxury Customer service experience preferred