Job Type Full-timeDescription DescriptionPosition Summary:The Branch Manager is responsible for directing and managing all facility operations regarding safety, sales, transactional quality, inventory accuracy, customer service, facility maintenance, employee relations, and productivity.Job Skills and Responsibilities:
- Create and maintain thorough training, inspection, corrective action, and tone focusing on a safe work environment.
- Total P&L responsibility. Develop and control profits, plans, and budgets.
- Understand, promote, adapt, and lead the business' overall 80/20 philosophy at the Service Center level.
- Consistently recruit, mentor, and develop new and existing talent through engaging leadership.
- Elaborate and implement strategies for the Service Center's development focusing on achieving local, regional, and organizational goals.
- Direct and manage facility operations for sales, customer service, transaction quality, inventory accuracy, facility maintenance, pick, pack, load and logistics.
- Coordinate and measure daily facility activities and functions to ensure defined customer service and transaction accuracy metrics are achieved.
- Create process maps, and establish and drive compliance to internal Standard Operating Procedures.
- Measure performance using metrics against pre-defined goals in safety, transaction accuracy, inventory accuracy, equipment inspection, PM, and other administrative areas.
- Resolve issues within the paper/product/material flow and implement procedures to ensure that transactions flow accurately 100% of the time.
- Perform or oversee all administrative duties, including but not limited to facility and equipment maintenance and repair, OSHA requirements, control of fuel, and P-card purchases.
- Coordinate with functional support departments to drive profitable sales, ensure an efficient and supportive supply chain, develop a productive workforce, and maintain financial accounting integrity.
- Control and minimize labor overtime, premium freight, and repair expenses but never at the expense of safety.
- Provide leadership and training to accomplish the company goals and objectives.
- Provide excellent customer service to internal and external customers.
Requirements
- High School Diploma or GED required.
- Experience in sales, sales management, and customer service with supervisory experience over a team of four or more employees.
- Previous operations management experience preferred.
- Proficiency with Microsoft Office Suite (Word, Excel, Powerpoint)
- Willing and able to travel locally during the business day and overnight periodically.
- Must be able to sit periodically, climb or balance, and stoop, kneel, or crouch.
- Must be able to lift and move up to 60 pounds and occasionally lift and move up to 120 pounds.
CRITICAL COMPETENCIES FOR SUCCESS IN THE POSITION:
- Team Leadership - Communicates a vision, inspires & motivates. Ensures primary goals stay in focus.
- Communication - Clearly conveys verbal and written messages. Engages listeners.
- Tenacity - Passionately strives to achieve results. They convey a solid need to win and do not give up.
- Customer/Client Focus - Makes customer needs a primary focus and gains their trust.
- Safety Awareness - Strong awareness of circumstances affecting the safety of self and others.
- Coaching/Training - Active focus on developing others for current and future growth opportunities.
- Quality Orientation - High level of care and thoroughness for work. Focus on accuracy of results.
- Decision Making/Problem Solving - Breaks down problems. Considers facts/consequences of decisions.
- Building Trust- Is viewed as direct and truthful; keeps confidences, promises, and commitments.
- Guiding and Developing Others - Sets clear expectations/objectives.
- Holds others accountable for results
We've got you covered. Pro Access employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including:
- Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family
- Company Paid Life Insurance and Short/Long-Term Disability Insurance
- Convenient 24/7 Doctor Visits through Live Health Online
- Legal Assistance via Legal Shield
- Employee Assistance Program
- Identify Theft Protection
- Access Perks - Discounts on products and services with companies nationwide
- 401k Retirement Program with strong company match
In addition to the benefits program, we provide employees competitive wages, career advancement, and training opportunities