Overview
Branch Manager – Freight Forwarding Operations – Elk Grove Village, IL
A well-established international logistics company is seeking a dynamic Branch Manager to oversee its freight forwarding operations in the Chicago area. This role requires a strong leader with both commercial and operational expertise, responsible for driving performance, profitability, and service excellence. The successful candidate will manage all aspects of branch operations — from air and ocean freight to customs brokerage — while building a motivated and collaborative team.
Base pay
Base pay range: $130,000.00/yr - $150,000.00/yr
Responsibilities
- Direct and manage daily operations across air, ocean, and customs brokerage departments
- Ensure compliance with U.S. and international trade and security regulations
- Oversee financial performance including P&L, budgeting, and cost control
- Strengthen relationships with customers, carriers, and overseas agents to drive retention and growth
- Implement and uphold SOPs to maintain consistent service quality
- Resolve escalated issues promptly to protect customer satisfaction
- Lead, coach, and develop staff to build a high-performing team environment
- Collaborate with senior leadership on strategic initiatives and growth objectives
- Maintain strict adherence to TSA, OSHA, and company compliance standards
Candidate Profile
- Proven background managing teams within a freight forwarding or logistics environment
- Comprehensive knowledge of air, ocean, and customs brokerage processes
- Demonstrated experience with full P&L responsibility
- Excellent communicator with strong leadership, analytical, and problem-solving skills
- Highly organized, detail-oriented, and capable of handling multiple priorities
- Commercially minded, with a focus on operational efficiency and customer retention
Qualifications
- Minimum 5 years' experience in international freight forwarding
- At least 5 years in a management or supervisory position
- U.S. Customs Broker License advantageous
- Proficient in Microsoft Office and logistics systems
- Must be authorized to work in the U.S. and able to pass TSA, drug, and background checks
- Willingness to travel domestically and internationally up to 25%
Job location and related postings
Location: Elk Grove Village, IL
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