Branch & Digital Operations Analyst - German American Bank : Job Details

Branch & Digital Operations Analyst. Summary: The Branch & Digital Operations Analyst will be responsible for monitoring, analyzing, and supporting all aspects of level-1 digital banking transactions. This role will ensure a smooth, secure, and user-friendly experience for customers engaging in digital financial activities. The ideal candidate will have a strong understanding of digital banking platforms, transaction processing, and customer service support. What Youll Do:Every day you will provide level-1 support for online/mobile banking and debit card maintenance requests. This role includes monitoring enrollments, investigating transaction issues, and ensuring timely resolution of customer concerns. Youll analyze transaction data, prepare performance reports, and support digital banking enhancements through testing and documentation. A strong focus on compliance, customer experience, and continuous improvement is essential. What it Takes: Bachelors degree in Business Manageme...Operations Analyst, Operations, Digital, Analyst, Customer Experience, Banking, Manufacturing