Box Office Representative - Carnegie Hall : Job Details

Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world's finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music. Complementing its performance activities, Carnegie Hall's Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible. Position Scope The Box Office Representative is a full-time sales and customer service position, requiring friendly, respectful, and accurate communications with all visitors. It is essential that the Box Office Representative possesses a competent, professional, and customer-focused demeanor and can anticipate questions from concertgoers. The Box Office Representative may also need to perform supporting administrative work, requiring attention to detail and technical proficiency. This role is a union position covered by Local 751 and part of the Ticketing Operations department. Ticketing software experience is required (Tessitura preferred). Responsibilities

• Provide welcoming, friendly, respectful, and culturally sensitive customer service to all patrons and visitors
• Provide customers with accurate information about Carnegie Hall's concert season as well as individual concerts, Visiting Presenter performances, and other events as needed
• Interact with customers to help and support:
  • Single ticket sales
  • Subscription ticket exchanges
  • Education event ticket sales
  • Tour ticket sales
  • Subscription package renewals
  • General information inquiries
  • Troubleshooting and/or customer service inquiries
  • Gift certificate purchases
• Perform supporting administrative work, including but not limited to:
• Process complimentary and consignment ticket orders
• Prepare daily mail and FedEx shipments
• Distribute reports to Promoters and Producers
• Manage holds and allocations
• Print and distribute single and complimentary tickets
• Communicate with promoters, presenters and internal staff as needed. The Box Office Representative may be asked to join meetings with external or internal participants
• Perform daily checkout and closeout of box office receipts, including the daily cash deposit
• Assist with building and ongoing maintenance of Visiting Presenter performances and Tours in Tessitura ticketing system
• Additional projects as assigned

Requirements

• Excellent customer service skills
• Friendly and outgoing attitude
• Excellent verbal communication skills and the ability to work as a team player
• Ability to perform effectively under pressure and maintain a professional demeanor
• Strong attention to detail
• Ticketing software experience (Tessitura preferred)
• Experience with Microsoft 365 and Office with strong skills in Excel and Outlook
• Comfortable working independently
• Membership is required in Treasurers and Tickets Sellers Union, Local 751 IATSE
• Passion and appreciation for music and performing arts

Work Schedule and Location

• This is a full-time, on-site position at Carnegie Hall, 881 Seventh Avenue, New York City.
• The Box Office is open seven days per week, including evenings, weekends, and holidays. Must be willing to work a flexible schedule within all hours of operation.

To apply please submit a COVER LETTER with your resume. Carnegie Hall is an equal opportunity employer, committed to diversity and inclusion in the workplace. Decisions concerning employment are made on the basis of an individual's qualifications to contribute to meeting Carnegie Hall's needs, and Carnegie Hall is committed not to discriminate against individuals on the basis of race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law.