Salary: $20.22 - $25.61 HourlyLocation : La Mirada City Hall, CAJob Type: Hourly/Part-time/At Will-DesignatedJob Number: 2025-37Department: TheatreOpening Date: 08/11/2025 Job DescriptionAPPLY EARLY!This recruitment is open until the needs of the department are met and may close without prior notice.Approx. 25 to 35 hours per weekUnder general supervision, assists with overseeing the daily operations of the Theatre box office and assists the Theatre Department in a variety of programs, projects, and functions, and provides excellent customer service. Typical Duties Performed(These examples do not include all the duties which may be assigned).
- Builds and maintains ticketing information within the box office including, the computerized ticketing system, the creation of ticketed and non-ticketed performances, fees, source codes, discounts, and promotional offers, hold codes and other system functionalities as necessary.
- Serves as a liaison with renters and assists in determining Box Office services to be provided by taking a lead role with communications and meetings.
- Assists with specialized ticketing needs including preparation and distribution of complimentary and house tickets.
- Lead trainer for end-user staff, schedules and conducts ongoing training and development of box office personnel, and enforces all theatre policies and service standards.
- Assists box office personnel including solving patron problems and special needs in a courteous and diplomatic way.
- Provides a positive team environment within the department to ensure excellent service standards, and to maintain high customer satisfaction.
- Processes season ticket renewals and new accounts.
- Coordinates subscription process including renewals, processing upgrades, printing, and mailing subscription ticket packets with Ticket Services Management.
- Acts as Box Office Event Supervisor during events and performances as assigned, responsible for all aspects of a specific performance or event from pre-show setup through will call, resolving customer service issues, and final performance reconciliation.
- Provides backup and assists with telephone and window sales as needed.
- Adheres to City and departmental policies and procedures; performs related work duties as assigned.
Minimum QualificationsKnowledge of: Computerized ticketing systems; CRM systems; guest relations; training and motivational skills; knowledge of principles and practices of sales; telephone etiquette; cash handling and revenue transactions; basic bookkeeping functions; excellent computer skills including working with Windows, Microsoft Word and Excel, and cloud-based applications, social media, mobile applications, and the internet; English grammar, punctuation, spelling and composition.Ability to: Accurately perform ticket sales transactions; communicate clearly and concisely, orally and in writing; exhibit role model behavior; assign tasks when needed; establish and maintain effective working relationships with the public, patrons, staff and producers; work in a high-volume and sometimes stressful environment; work irregular hours including evenings, weekends and holidays; exercise good judgment, courtesy and tact, and utilize quality customer service skills and techniques. Demonstrate excellent customer service skills.EXPERIENCE AND EDUCATION:One year of experience in a computerized box office or ticketing position is required. Experience with computerized ticketing systems required; Tessitura ticketing system preferred. College coursework in theatre, business administration, marketing, or a related field is required.LICENSE OR CERTIFICATE: Possession of a valid California Class C driver license is required. Supplemental InformationThis is a designated hourly/part-time position, eligible for medical coverage once required work hours are met. Appointments are normally made at the first step of the salary range. Consideration and approval for a salary higher than the first step is done on a case-by-case basis.SELECTION PROCESS:A completed online application and supplemental questionnaire (if applicable) are required to be considered for this position. Resumes are accepted along with the application form but will not be accepted in lieu of a completed application.Applicants will be screened based on the qualifications for the job as described. Applications evaluated as best matching the needs of the City will continue in the selection process. The selection process may include any or all of the following: oral interview(s), a written or practical examination, a skills test, and an assessment center examination. The selection process may be changed as deemed necessary by the City Human Resources Office.Candidates will be required to pass a City administered pre-employment requirements to include live scan fingerprinting and a medical examination as part of the Selection Process. Candidates who do not pass any portion of the above processes will be disqualified and removed from proceeding in the selection process.The provisions of any job flyer or job application do not constitute an expressed or implied contract. The provisions may be modified or revoked without notice.The City of La Mirada offers a competitive compensation and benefits package based on the adopted Appointments are normally made at the first step of a five step salary range. One year of City service is required to advance to the next pay step in the salary range.For detailed salary and benefits information, see current 01 Do you have experience working in a computerized box office or ticketing position? If yes, state the number of years of experience and describe your job duties. If no, type N/A . 02 Describe your most challenging customer service experience. 03 Describe a time when you encouraged team members or colleagues to help drive sales. What strategies did you use to motivate them? How did you motivate yourself? Required Question
