Boutique Manager - Adecco : Job Details

This range is provided by Adecco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00/yr - $140,000.00/yr

Additional compensation types

Commission

Direct message the job poster from Adecco

Member of the Board of Advisors | Programming Board Advisor | Specialty Recruiter (360)

Reports to: Retail Director

Overview

The Boutique Manager is responsible for leading the business operations of our prestigious Madison Avenue location, achieving business objectives, leading by example, and implementing an exceptional service culture. The ideal candidate will lead with passion, integrity, and self-management, aiming to achieve high performance levels while managing all aspects of the boutique business including sales, clients, team, KPIs, and operations. As a key brand ambassador, the Boutique Manager will represent our brand values with each team member and client.

Key Responsibilities

Business Performance & Operations

• Drive performance to consistently achieve sales targets and KPIs, maximizing business profitability
• Analyze performance to identify business needs and develop clear action plans to drive business growth
• Identify new opportunities to continuously grow the business with excellence and ambition
• Ensure perfect operations in the boutique and full compliance with Group & Brand guidelines and policies
• Maintain boutique image according to brand standards
• Build and maintain strong collaboration within the network and office team

Client Experience

• Ensure exceptional experiences are provided at all times inside and outside the boutique, fostering a strong client-centric and service mindset amongst the team
• Act as the perfect host, creating a warm and welcoming environment for our clients
• Go above and beyond to offer memorable and personalized experiences, fostering a similar mindset within the boutique team
• Analyze client experience and satisfaction metrics to ensure constant top performance
• Work across client segments to define clear strategies and increase performance in conversion and retention
• Animate the boutique through events and activations, looking to expand reach to new clients

People Development

• Identify and recruit new talents, compose and retain a high-performing team
• Lead by example, creating a high-performing and collaborative work environment
• Conduct in-store training, coaching, and daily briefs
• Build individual objectives and development plans
• Conduct one-to-one coaching sessions to review performance and provide constructive feedback
• Oversee annual review process for boutique staff, assessing team and individual performances

Flagship Representation

• Host large events in the flagship store with partners, press, and friends of the brand
• Prepare visits of key corporate visitors
• Lead and test pilot initiatives from Group or Headquarters
• Host new joiners and team members under training for immersion programs

Qualifications

• 5-7 years in retail management industry
• Strong communication and interpersonal skills
• Strong customer-centric mindset
• Business-driven and highly analytical
• Self-managing
• Strong team player
• Ability to lead and manage
• Strong skills in client experience and client satisfaction
• Outgoing and open personality

We Offer

Employee wellbeing is a top priority. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Salary Range: $120,000 to $140,000

Salary will be determined based on relevant skills and experience.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionSales, Marketing, and Management
• IndustriesRetail, Retail Luxury Goods and Jewelry, and Retail Apparel and Fashion

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Medical insurance

Vision insurance

401(k)

Disability insurance

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