BMC Control-M Administrator - RAPSYS TECHNOLOGIES PTE. : Job Details

Responsibilities: * Incident Management: * Respond to escalated incidents from L1 support, providing timely and effective resolution. * Diagnose and troubleshoot complex technical problems across various technologies. * Perform root cause analysis to prevent recurring incidents. * Document incident resolution steps and maintain knowledge base articles. Problem Management: * Investigate and resolve underlying problems affecting IT services. * Proactively identify potential issues and implement preventative measures. * Collaborate with other teams to address complex problems. Change Management: * Implement approved changes to IT systems, following established procedures. * Ensure changes are implemented with minimal disruption to services. * Validate successful implementation and document changes. System Monitoring & Maintenance: * Monitor the health and performance of IT systems. * Perform routine maintenance tasks to ensure system stability and security. * Identify and address performance bottlenecks. Technical Expertise: * Maintain in-depth knowledge of BMC Control-M , AWS cloud services, Windows and VMS operating systems , and security technologies. * Stay current with industry best practices and emerging technologies. * Provide technical guidance and mentorship to L1 support engineers. Qualifications: * Bachelor's degree in Computer Science, Information Technology, or a related field. * 3-5 years of experience in IT support, with a focus on AWS, Windows, VMS, and security. BMC Control-M experience will be an added advantage. * Strong understanding of ITIL framework and service management principles. * Excellent analytical, problem-solving, and troubleshooting skills. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. * Relevant certifications (e.g., AWS certification) is a plus. Key Skills: * BMC Control-M administration and troubleshooting * AWS cloud services management and support * Windows and VMS operating system administration * Security best practices and implementation * Incident and problem management * Change management * System monitoring and maintenance * Communication and collaboration #J-18808-Ljbffr