Billing Policy Services Agent - Brown & Brown : Job Details

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Billing Policy Services Agent to join our growing team in Greensboro, NC!

The Billing Policy Services Agent's primary function is to handle billing & policy services phone call inquiries on new & existing clients. The goal is to provide best-in-class service experience to our agency partners & policy holders.

How You Will Contribute:

• Handle 50-75 billing inbound phone calls with similar energy & voice tone
• Policy services inbound calls including but not limited to policy inquiry, payment updates including EFT/Credit Card & reprinting declaration pages
• Sort/Mail policy documents & index scanned mail
• Assist processing with policy changes & renewal Quotes
• Other duties as assigned

Licenses and Certifications:

• Licensed if assigned specific NC accounts

Skills & Experience to Be Successful:

• Associate's or Bachelor's degree in Business or Financial related discipline
• High school diploma
• Previous one year experience in the insurance industry
• MS Office Suite proficiency

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, The Power to Be Yourself .