Billing Coordinator - Health Services of North Texas : Job Details

Passion. Commitment. Purpose. Community. Find your calling at Health Services of North Texas.

Our mission: Improving the quality of life for all North Texans through medical care, support services and advocacy. Our vision: A healthy community.

As the largest Federally Qualified Health Center (FQHC) in Denton County, Health Services of North Texas (HSNT) is currently seeking a Billing Coordinator with both strategic leadership skills and RCM expertise to drive optimization of HSNT's revenue processes.

HSNT strives to close the gap by leveraging our clinic and community resources to provide high-quality, evidence-based care to those in the community who need us most. Focusing on continuity of care, we treat both acute and chronic conditions, including infectious diseases. We also provide excellent primary medical care for children and adults with a focus on establishing a medical home for our patient's comprehensive healthcare needs.

HSNT employees--our largest asset--operate at the very highest level of their respective expertise as they each provide comprehensive, team-based support in a fast-paced environment within a non-profit, community healthcare setting. Our employees love HSNT because we treat patients from all walks of life--regardless of socio-economic status--for a wide range of acute and chronic physical, mental, and social health conditions and in collaboration with a team of medical and support professionals.

A day in the life of our Billing Coordinator may look like this:

• Provide efficient and effective account receivable services on behalf of our member clients to maximize their reimbursement and support HSNT revenue cycle performance indicators for financial health.
• Accurately bill Medicare, Medicaid, self-pay/uninsured, and commercial insurance, processing claims in accordance with payer requirements and organization policy.
• Assist with the collection of receivables by monitoring accounts receivables, checking claim status and resubmitting claims of overdue accounts, filing corrected claims or appeals and alerting manager of seriously overdue accounts and trends.
• Post patient payments, electronic remits, and paper explanation of benefits (EOBs) as needed in eClinicalWorks.
• Correct claim and charge errors.
• Thoroughly research and resolve credit balances.
• Answer phone calls from patients/insurance and responsible parties regarding account balances and/or other matters. Provide compassionate and empathetic customer service.
• Perform other specific projects related to billing, data entry, and computer operations as required.
• Perform patient demographic/insurance updates as necessary in eClinicalWorks when information is provided after service date.
• Send correspondence to member clinic/Client in accordance with their policies and procedures.
• Establish and maintain positive working relationships with patients, payors, team members, clients, and other stakeholders. Maintain confidentiality of patient information, organization data and information always in compliance with privacy and security regulations.
• Continuously improves understanding of collection processes and strategies by working with colleagues within HSNT.
• Other duties as assigned.

Requirements

We ask our Billing Coordinator candidates to possess the minimum qualifications:

• 1 year of progressive experience in similar or relevant role preferred. 2 years of applicable experience desired.
• Minimum of a high school diploma or GED is required. Some higher education is preferred.
• Previous FQHC/RHC experience is preferred.
• Knowledge of Medical Terminology is preferred in this role.
• eClinicalWorks experience is preferred.
• Working of Medicare, Medicaid, MVA, Workers Comp and private insurance billing and reimbursement processes, legal requirements knowledge.

The ideal candidates will bring the following knowledge, skills, and abilitiesincluded but not limited to:

• Ability and desire to work remotely (95% of the time).
• Exhibit excellent customer service skills including effective problem solving and follow-up.
• Demonstrated knowledge of EMR, billing codes, medical and insurance terminology.
• Strong communication skills, verbal and written.
• Adaptable, flexible, and able to handle stressful situations professionally.
• Ability to promote teamwork, quality patient centered care and judicious use of resources.
• Demonstrated ability to multi-function; set goals and establish priorities.
• Proficient computer skills with demonstrated ability to utilize Microsoft products inclusive of Excel.
• Able to relate to others of differing social, ethnic, and cultural backgrounds including sexual orientation.

At HSNT, compensation is determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of an offer.

As part of HSNT's total compensation and rewards programs, we also offer:

• Cost effective Medical (PPO and HDHP/HSA plans), Dental, and Vision insurance options
• Employer paid Basic Life and AD&D and Long-Term Disability
• Voluntary: Life, Accident, Hospital Indemnity, Critical Illness, Short Term Disability options
• Employee Assistance Program
• Mental Health program with counseling and life coach access
• Free telehealth program for employees and dependents
• HSNT Employee Recognition Program & Events
• HSNT Swag Store
• 403(b) Retirement Savings Plan with a 5% match
• Paid Time Off (PTO) & Holidays

*All benefit plans are administered by plan documents and Board approval.

At HSNT you'll find an innovative, pioneering approach to tackling community health issueswe find it extremely rewarding and fulfilling and we think you will, too!