Billing Clerk - Night Shift - Recreational Equipment : Job Details

Receives customer service calls triggering the handling of merchandise by exception including tracking, order changes, cancellations, inspections, and subsequent follow-ups. Updates systems and maintains records to reflect exception handling and associated activities; cancels orders, documents general status, adds notes to customer history, emails information to stores; maintains shipping manifest and daily activity sheet. Processes and prepares or modifies merchandise for shipping and billing as appropriate; verifies correct consolidation and shipping methodology for rush orders; splits, combines, and wraps cartons; notifies and returns merchandise to Vendor Returns and/or Inventory Control. Opens and closes loads for employees, shipping carriers, and Hazards. Assists supervisor by providing training for back-up Billing Clerk and REI terminal functions. Maintains area cleanliness, organization and supply levels, including ensuring adequate stock, returning baskets to order consolidati...Billing Clerk, Night Shift, Night, Billing, Clerk, Retail