Billing Clerk - IICRC : Job Details

SERVPRO of Bear New Castle is hiring a Billing Clerk! SERVPRO offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

As a Billing Clerk, you would be asked to assist office teammates and all customers by handling office tasks, providing polite and professional assistance via phone and e-mail, and generally being a helpful and positive presence in the workplace.

• Documents detailed notes on accounts as needed to communicate account status and to document account queries for both internal and external parties.
• Identifies trends affecting the client's A/R; collaborates with the operational team to ensure the client's account and works it daily on a timely basis.
• Reviews the status of open accounts and contacts insurance companies and customers to resolve unpaid claims.
• Enters customer and insurance information in Workcenter2.0 and Excel spreadsheets.
• Answers or returns phone call to customers or clients regarding account status in a timely manner.
• Contacts and/or checks insurance company portals to resolve payment denials and claim correction issues.
• Identifies and bills secondary or tertiary insurances.
• Files charges and payments in accordance with the current filing methods in place.
• Follows management policies and procedures.
• Reports compliance concerns.
• Participates in corrective action for compliance related issues as needed.
• Cooperates with compliance auditing, and investigations.
• Other duties as assigned.
• Accepts additional responsibilities willingly.
• Cross-training on all systems to ensure a check and balance internally.

• High school diploma/GED (preferred)
• Must be knowledgeable in Microsoft Office
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

Each SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise.