Billing Analyst - Eteam : Job Details

Description: Job Profile - Billing Analyst Responsibilities • Monitor and ensure that the customer's monthly billing is complete and accurate. • Analyze and perform billing adjustments timely and accurately to customer accounts, making sure that the proper levels of authorization and documentation are in place • Process manual invoices/credit memos and order quotes as requested• • Review Invoices and conducts variance analysis, with sign-off required • Coordinate monthly invoice run to ensure accurate and timely customer billings • Manage the Customers' Cases in SFDC (ECM) timely and accurate to meet all internal SLAs. • Assist in month-end close-related tasks. • Assist in Audits & SOX controls • Works closely with cross-functional organizations (VP's, Account Executives, CSM, C&C, and Legal) to respond to customer inquiries and resolve customer billing issues • Resolve and track billing issues as they arise, working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies) • Acts as First Line Support for approval requests and deal inquiries • Participate in UATs, projects, and ad hoc assignments as needed • Implement and document processes and procedures required by SOX • Provide input into the on-going development and support of billing systems, processes, and policies. • Drives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies • Leads small projects on systems and process efficiencies • Assist by providing analytical thoughts as guidance to peers on complex problems Qualifications • Bachelor's or equivalent professional qualification • 3+ years' experience preferred in a customer-facing environment • Able to operate in detail and contribute to process enhancements • Excellent collaboration skills with internal teams/external customers • Experience in identifying and delivering process efficiencies Knowledge, Skills, and Abilities • Collaborative personality and ability to build strong personal relationships • Requires a high level of analysis, judgment, negotiation, and problem-solving skills • Well organized, with attention to detail and a dedication to resolving issues • Calm and effective under pressure. Able to remain professional in high-stress situations • Able to plan, execute and manage high volumes of work • Embraces change and supports the team management through it • Able to interact with Management levels of internal and external clients • Experience with Oracle Financial R12, Oracle Cloud, Collection Module and Client • Strong background in Microsoft Office, specifically Outlook and Excel • Puts the customer at the center of everything • Role Model for Culture and Values