Bilingual Service Coordinator - St Francis Hospital : Job Details

Salary is commensurate based on experience. OVERVIEW: Coordinates the delivery of all Children's Long Term Support services across agency lines and serves as the single point of contact in helping a family obtain the services as allowed under the waiver program. ESSENTIAL FUNCTIONS

• Establishes positive, helpful relationships with clients and families, service providers and county and state personnel
• Is familiar with and upholds all waiver rules, regulations and deadlines as established by the state and county
• Attends meetings as appropriate, including in-house and community meetings relating to CLTS
• Is familiar with and assists parents in locating community resources
• Facilitates and participates in the development of the Individual Service Plan
• Maintains regular contact with families on the caseload to ensure services are being delivered as described by the ISP
• Maintains all required paperwork as it relates to clients. Keeps documents up-to-date in the proper order in the files
• All other duties as assigned

PHYSICAL DEMANDS OF THE POSITION

• Walk, sit, stand and climb stairs
• Bend/twist and reach
• Far vision at 20 feet or further; near vision at 20 inches or less.
• Speak and hear
• Kneel, crouch, climb, feel and stoop
• Lift objects weighing up to 10 lbs
• Carry objects weighing up to 10 lbs
• Handle or manipulate objects at a low intensity level of effort

MENTAL REQUIREMENTS

• Must have ability to cope with changes in routine to accommodate needs of the agency
• Must be able to make decisions and exercise good judgment under stress and time restraints

ENVIRONMENTAL/WORKING CONDITIONS

• Inside work environment approximately 67% of the time
• Requires driving 33% of the time

Equipment Used

• Computer
• Scanner
• Printer/Copy machine
• Fax
• Telephone

Required Education/License/Certifications (must meet one of the following per the waiver Manual)

• A course of study leading to a Bachelor of Arts or Bachelor of Science degree in a health or human services-related field and one year of experience working with person of the specific target group for which they are employed.
• Must have a valid Wisconsin driver's license and may not have more than three current minor driving violations and/or one current at-fault accident on your record. Auto insurance must include $100,000/$300,000 bodily injury and $100,000 property damage.
• Must be able to complete home visits in-person anywhere in Milwaukee County on a daily basis.
• 1 year of experience working with children with special needs.
• Fluency in reading, writing, and speaking Spanish is required.

Required Knowledge and Skills

• Intermediate to advanced knowledge of MS Excel
• Experience with billing and authorizations preferred
• Extremely detail oriented
• Read, write, excellent math skills
• Ability to function effectively in a team
• Ability to work independently
• Ability to prioritize multiple demands and learn quickly
• Must possess and practice a customer service focused management philosophy

Behavior and Attitude The mission and philosophy of St. Francis Children's Center requires this position to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, clients, and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each client, visitor and fellow employee is a requisite of successful job performance. In addition, strict client confidentiality must be maintained. Equal Employment Opportunity Policy St. Francis Children's Center is in compliance with the equal opportunity policy and standards of the Wisconsin Department of Workforce Development, the Wisconsin Department of Health and Family Services and all applicable local, state and federal statutes and regulations relating to nondiscrimination in employment and service delivery. It is our to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. No otherwise qualified person shall be excluded from employment, be denied the benefits of employment or otherwise be subject to discrimination in employment in any manner on the basis of age, race, religion, color, sex, national origin or ancestry, disability or association with a person with a disability, arrest or conviction record, sexual orientation, marital status or pregnancy, political belief, or affiliation, military participation, or use or non-use of lawful products off the employers premises during working hours. All supervisors and managers are expected to support goals and programmatic activities relating to nondiscrimination in employment.