Bilingual QA Associate - Medline Industries : Job Details

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• DPSP match program
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Lifeworks® Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
• Employee referral program
• Education support programs
• Fitness subsidy
• Recognition programs
• Social activities
• And much more…

JOB SUMMARY

The Bilingual QA Associate is responsible for assisting in maintaining regulatory compliance of recalls for Medline branded and distributed products sold by Medline Canada.

CORE JOB RESPONSIBILITIES

• Log recall notifications obtained from product vendors in a timely manner and initiate recall procedure including: contact vendor for information as required; determine status of inventory affected by recall; compile list of customers affected by the recall; create recall notice (EN and FR) and notify customers (EN and FR) accordingly of the recall within statutory timelines; prepare and submit an initial recall report to Health Canada when applicable
• Issue stock checks for recalls, track results, and disposition quarantined recalled inventory (i.e., destruction, Return to vendor)
• Track and document customer recall responses, respond to recall inquiries (EN and FR), facilitate customer resolution if applicable (i.e., credits, returns) and follow up with additional notices to nonresponding customers to ensure a recall notice response is received
• Provide regular updates to Health Canada of recall progress (when applicable) and for any subsequent Health Canada inquiries related to recalls
• Consolidate the customer responses and determine closure of the recall internally, with the vendor (when applicable), and Health Canada (when applicable)
• Assist Manager, Quality Assurance and Sr Dir., QARA with other duties as required