Bilingual Patient Service Representative - Addison Group : Job Details

Job Title: Bilingual Patient Service Representative

Location: Wilmington, DE

Compensation: $15–$18/hour (based on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Industry: Healthcare / Community Health

Work Schedule: Monday–Friday during business hours, with a rotating late shift on Mondays (clinic open until 8pm). Occasional Saturday rotation, 9am–1pm.

About Our Client

Addison Group is hiring for our client, a mission-driven healthcare organization focused on providing care to underserved communities.

Job Description

We are seeking a Bilingual Patient Service Representative (PSR) to support front office operations in a community-based healthcare setting. This role requires strong communication skills in both English and Spanish, a patient-first mindset, and prior experience in medical registration, reception, or admitting.

Key Responsibilities

• Greet patients and provide excellent customer service
• Schedule appointments and manage patient flow
• Verify insurance coverage and collect patient information
• Translate for Spanish-speaking patients as needed
• Perform data entry and maintain accurate records
• Collaborate with clinic staff to ensure smooth operations

Qualifications

• High School Diploma or GED required
• Bilingual (English/Spanish) required
• Prior experience in medical reception, registration, or admitting
• Strong communication and organizational skills

Perks

• Direct hire opportunity
• Mission-driven and community-focused work environment
• Free onsite parking

Additional Details

• Orientation and onboarding are structured with set start dates
• In-person interview process includes a shadowing session with a current PSR
• Dress code: Scrubs (wine color)

Addison Group is an Equal Opportunity Employer.

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.