Bilingual Orthodontic Care Coordinator - Franklin Dental & Braces - a Benevis company : Job Details

Join Our Mission to Create Smiles!

At Benevis, we believe in making the world a happier place, one smile at a time. With over a million smiles created annually, our commitment to providing quality, affordable dental care drives everything we do. With a team of over 3000 employees nationwide, we're united in our mission to foster happy, healthy smiles in a compassionate environment.

Are you passionate about orthodontics and ready to join a team dedicated to creating smiles? We are looking for a Treatment Coordinator to be a vital part of our team. This role serves as a key representative of our practice, engaging with patients and their families to guide them on their orthodontic journey.

Your Responsibilities Will Include:

• Optimizing treatment acceptance by clearly explaining costs, insurance coverage, and financing options.
• Communicating effectively with patients and families about treatment plans and timelines, ensuring all questions and concerns are addressed.
• Presenting financing options and assisting patients in managing the affordability of their care.
• Performing administrative duties, including scheduling appointments, maintaining patient records, and submitting insurance paperwork.
• Providing technical assistance when needed, including operating X-ray machines and supporting clinical tasks (if certified).
• Encouraging referrals from satisfied patients and tracking feedback on their experiences.
• Upholding the highest integrity by adhering to all regulations and compliance standards.
• Other duties as assigned.

What You Bring to the Table:

• A high school diploma or GED.
• A minimum of one year of orthodontic or related experience.
• Outstanding communication and interpersonal skills.
• Previous sales experience, comfortable discussing costs and payment plans.
• Strong responsiveness to patient inquiries and follow-ups.
• Proficiency in Microsoft Office Suite.
• Understanding of orthodontic techniques and treatment processes.

Preferred Qualifications:

• Experience as a Treatment Coordinator in a dental setting, preferably with a background in orthodontics.
• 3+ years of sales or customer service experience.
• Knowledge of dental insurance and payment collection processes.
• X-Ray certification and CPR certification.
• Bilingual skills, especially in Spanish, are highly desirable.

Physical Requirements:

This role requires the ability to:

• Effectively communicate and exchange information with patients, parents, clinicians, and staff.
• Operate standard office equipment and computers.
• Lift/carry up to 30 lbs and perform physical movements such as twisting, turning, bending, and stooping.

The majority of work will be conducted in a clinical setting, which may require extended hours during busy periods. Work hours may adjust to meet business needs.

What We Offer:

• Competitive compensation.
• Monthly bonuses based on office performance.
• A comprehensive benefits package that includes medical, dental, vision, 401K with matching contributions, flexible spending accounts, paid time off, company holidays, and much more.

We value teamwork and mutual respect, and we do not tolerate unlawful discrimination or harassment in our workplace. We're committed to an inclusive environment where everyone is treated with dignity.