Bilingual Front Desk Receptionist - Aston Carter : Job Details

Bilingual Front Desk Receptionist

We are seeking a dedicated Bilingual Front Desk Receptionist to join our team. The ideal candidate will possess excellent communication skills and demonstrate a professional attitude while interacting with patients and guests. This role requires efficient management of front desk operations and patient services.

Responsibilities

• Greet and check in patients, ensuring they access services promptly.
• Answer telephone calls, provide information, route calls appropriately, and take clear and concise messages.
• Maintain patient charts, records, clinic logs, and databases within the health center.
• Organize and maintain appointment books, scheduling patients and medical/dental appointments to ensure smooth patient flow and customer satisfaction.
• Request and verify demographic and insurance information, including authorization and precertification.
• Set up meetings, arranging for necessary equipment and refreshments.
• Initiate follow-up calls and gather information for meetings.
• File and scan documents to maintain complete records of patients and office operations.
• Perform patient registration and billing duties in the absence of other staff.
• Audit office supplies and inventory monthly, document needs, and order necessary supplies.
• Contact and complete work orders for IT and facilities department.
• Assist in distributing surveys and assessments.
• Demonstrate a professional, courteous, and respectful attitude during interactions with patients and guests.
• Be on call for dental patients and transfer calls to the appropriate provider when necessary.
• Perform additional duties as assigned by the Front Office Coordinator and Health Center Manager.
• Update the MSDS book and Q.A. manual.

Essential Skills

• Reception or front desk experience (2+ years)
• Healthcare background
• Bi-lingual in Spanish
• Excellent communication and interpersonal skills
• Demonstrated computer skills, including typing
• Ability to handle multiple priorities and maintain composure under pressure

Additional Skills & Qualifications

• Associates Degree or Business Institute Certificate
• Two years of prior administrative/executive assistant experience preferred
• Exposure to medical terminology and physician billing practices

Work Environment

This position operates within a healthcare facility, working alongside the office coordinator. The role involves interacting with patients and guests in a professional manner, requiring standard office attire. Responsibilities include handling inbound calls, managing patient demographics, and utilizing systems such as Dentrix.

Pay and Benefits

The pay range for this position is $19.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Greenwich,CT.

Application Deadline

This position is anticipated to close on Aug 19, 2025.