Bilingual (Eng/Span) Customer Service Specialist - Pridestaff : Job Details

PrideStaff has openings for bilingual, English/Spanish and English/Creole Customer Service Specialists for our client, an innovative manufacturing company located in North Western Palm Beach County.

$20/hr. First Shift Schedule

Our chosen Customer Service Specialist will receive incoming calls and process information. Some of the requirements and responsibilities of this role may include:

• CSR/Data Entry Associates should be experienced with handling sensitive information.
• Excellent phone manner and the ability to listen is highly regarded for this role
• Fluent keyboard skills and technical acumen, able to quickly learn new systems
• High attention to detail is required with the ability to review data and information and match recorded information as needed.

In addition to normal processing / production duties, Customer Service Specialists are responsible for the following activities of their assigned department(s):

• Monitor service request workflow (Fresh Desk Tickets)
• Assist with processing of backlog and incoming service requests within the department
• Assisting with data entry based on need and workload.
• Guide / Assist with the creation, maintenance, validation, and communication/use of Knowledge Management Materials (Training Documents, SOPs, Checklists, Job Aids, Matrices etc.)
• Assist in special assignments and projects as needed
• Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion, escalate to management as needed
• Assist in root cause analysis (RCA) creation / documentation as needed
• Other duties as assigned by Management
• Works well in a team environment and can work with individuals from all business areas
• Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics

Compensation / Pay Rate (Up to): $20.00 - $20.00 Per Hour

All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.