Bilingual Business Services Specialist – Customer Support - Duke Energy Corporation : Job Details

Build an exciting, rewarding career with us and play an integral part of Duke Energys customer success and satisfaction as a Business Specialist I. The Bilingual Business Specialist I role is on the Business Services Team that supports Duke Energys small medium-sized business customers and is highly focused on customer relationship management and promoting Duke Energy billing, payment, and digital channel offerings. These business customers generally have 1 to 7 business accounts with Duke Energy and will contact our business teams for assistance with more complex account needs. The types of business customer requests include: billing, payment, deposits, service requests, program questions, and digital channel inquiries and assistance. These business customers may have both Duke Energy electric and gas service accounts. The Business Specialists are highly focused on first contact resolution for customer inquiries and handle customer requests via phone and via digital channels (spec...Business Services, Specialist, Bilingual, Business, Support, Customer, Retail