Bilingual Assistant Program Director (Hillside) - Goddard Riverside : Job Details

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Job Location: Hillside Hotel- Emergency Capacity Site - Queens, NYPosition Type: Full TimeSalary Range: $68,640.00 - $73,000.00 Salary/year

Organization Overview: The Goddard Riverside Community Center and the Stanley M. Isaacs Neighborhood Center are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers.

Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages.

Position Summary: Provide support and supervision to the residential aide team. This site has 35 units for families seeking emergency capacity services.

Schedule: Tuesday through Saturday, rotating on-call 10am-6pm, Saturday: 9AM-5PM (flexible timing for Saturday)

Roles, Responsibilities, And Essential Duties

• Provide supervision to Residential Aide team: promote staff development, evaluate their work and initiate performance improvement plans when required.
• Support evidence-based practice models including person-centered planning, motivational interviewing, trauma-informed care, culturally sensitive, and strengths-based approach.
• Coordinate schedules for RA's and plan coverage as needed.
• Review and submit payroll required for Residential Aides.
• Stay informed on all contract requirements and ensure compliance.
• Ensure documentation including incident reporting is completed in a timely manner.
• Assist with audit preparation and performance improvement plans as needed.
• Attend staff meetings, training programs, and supervision meetings.
• Communicate goals and objectives, monitor and communicate performance outcomes as well as individual and team improvement plans, as needed.
• Serve as Program Director, in Director's absence.
• Participate in on-call rotation with Program Director
• Flexibility in schedule: to ensure supervision and coverage across RA shifts (24/7 operation), some overnight and weekends, may be required.

Qualifications/Educational Requirements

• Bachelor's degree in human services field and 2 years supervisory experience in residential operations
• Or 5 years supervisory experience in residential operations
• Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
• Fluent in English and proficient in one of the following: Spanish/Arabic/French/Haitian Creole/Russian required.
• F-80 Certification required within 90 days of hire.
• Experience working on-site in a congregate housing setting preferred.

Skills, Knowledge And Abilities

• Excellent verbal and written communication skills
• Strong organizational and leadership skills
• Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties.
• Ability to develop, implement, and manage systems and processes.
• Excellent judgement and proactive nature.

Computer Skills

• Proficient in Microsoft Office: outlook and excel
• Ability to learn data base systems, such as CARES

Physical Requirements And Work Environment

• Indoors at residence
• Frequent walking and standing
• Occasional lifting, up to 30 lbs.

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations. Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.