Bi-Lingual Spanish and English People Experience Specialist - PANDORA A/S : Job Details

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Country/Region: US

Application Deadline: n/a

As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can each craft far more than just an incredible career.

About the Team:

The People Experience Specialist will be responsible for supporting all stages of the employee lifecycle and will be an integral part in creating great workplace experiences for Pandora employees.

Your role is to oversee and enhance employee integration along with improving the overall experience within the company. You will be responsible for assessing needs, defining, and delivering initiatives for our employees whilst creating a positive and engaging work environment that fosters employee satisfaction, productivity, performance, development, and retention.

You will collaborate closely with cross-functional teams and Centers Of Excellence to understand employee needs and expectations, and develop and implement initiatives that contribute to a positive people experience.

This position will support our West Coast Market with working hours between 10:30 am – 7:30 pm.

Your Role as a People Experience Specialist – Spanish Speaker:

• Serve as the primary point of contact for employee inquiries regarding systems, benefits, policies, programs, and general questions.
• Coach and guide employees with employment queries, review and triage these queries, and escalate them to relevant experts if needed.
• Ensure all employee data is accurately entered into the HRIS upon recruitment and onboarding, and maintain and update this data as changes occur.
• Facilitate onboarding and offboarding processes, coordinating with multiple teams for smooth transitions.
• Support employee lifecycle changes in HRIS (SAP - SuccessFactors).
• Assist with the implementation and management of HR policies and procedures.
• Drive HR process improvements and recommend initiatives to enhance employee experience and satisfaction.
• Provide technical support, training, and resources to achieve objectives and resolve employee questions.
• Support the marketing of People Experience solutions within the HR community.
• Provide insights and feedback on process improvements and automation opportunities.
• Support content creation, training, self-service guides, videos, and tools for the employee portal.
• Monitor and manage ticket queries via Zendesk, supporting issue resolution within SLA.
• Leverage technology to improve HR and business outcomes.
• Ensure I-9 compliance, including conducting I-9s for managers and retail employees.
• Assist the Employee Experience Director and Centers of Excellence on various projects.
• Build authentic relationships to support employees and leaders.
• Proactively identify and solve employee queries.
• Perform other duties as assigned.

Craft your career with us if you have:

• Studies in Business Management, Human Resources, or Communications, or a combination of experience and education (preferred but not required).
• 4+ years in a customer-facing role.
• Fluency in Spanish (written and verbal) preferred.
• Broad knowledge of US employment laws and benefits.
• Experience with IT systems (SuccessFactors, UltiPro, SharePoint, Zendesk) preferred.
• Ability to multitask, prioritize, and stay organized.
• Self-driven, independent, and effective working with a remote, global team.
• Excellent interpersonal and communication skills with a positive attitude.
• Professional experience with Office 365.
• Ability to build relationships, influence, and lead cross-functional teams.
• Solution-oriented with root cause analysis skills.
• Strong written and verbal communication skills.
• Interpersonal skills to interact effectively across diverse personalities and levels.
• Understanding of employee engagement principles.
• Self-organized with the ability to manage high workloads.
• Results-oriented and metrics-driven.

Salary in Maryland: $76,000 - $85,000, commensurate with experience.

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewellery from high-quality materials at affordable prices. Pandora operates in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its value chain. Pandora is listed on Nasdaq Copenhagen and had revenue of DKK 23.4 billion in 2021.

Pandora's recruitment procedures are transparent and fair, aiming to remove bias and discrimination. We encourage applicants to refrain from including identity-related details such as photos, marital status, or age in their applications.

About Pandora NAM:

The Pandora North America team includes over 115 employees in New York & Baltimore offices, a logistics center in Columbia, Maryland, field positions, and over 3,900 employees in our stores. The US is Pandora's largest market, with over 1,400 points of sale, including 420+ concept stores, mostly owned and operated by Pandora.