BI Data Analyst - Arkatechture : Job Details

BI Data AnalystDepartment: Arkalytics - Support Employment Type: Full Time Location: Remote Compensation: $65,000 - $80,000 / year DescriptionWhy Work Here? At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve. Founded in 2012, Arkatechture has grown into a nationally recognized data and technology company, partnering with organizations across the fintech, AI, and financial services spaces. We combine deep industry knowledge with technical expertise to help our clients unlock the full potential of their data. Whether it's modernizing infrastructure, building analytics platforms, or leveraging AI for smarter decision-making, we thrive at the intersection of innovation and impact. Our team is made up of curious, collaborative, and community-minded professionals who are passionate about solving complex problems and staying ahead of what's next in data and technology. While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match. We offer a competitive benefits package that includes:

• A flexible remote work policy with optional access to our Portland, Maine office
• A 4-day workweek after 3 years of service
• Generous paid time off, including 11 holidays
• Medical, disability, life insurance, and optional dental/vision
• 401(k) retirement plan with company match
• Training & certification reimbursement
• Milestone recognition programs, annual PTO increases, and more

All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much. The Position Arkatechture is seeking candidates for a BI Data Analyst position. As a BI Data Analyst you will be responsible for the ongoing support for our BI & Analytics platform, Arkalytics. This position will play a crucial role on our service desk team in resolving any incidents or problems with the Arkalytics platform in a timely manner and also assist our clients with custom development requests. The ideal candidate for this position is a strong problem solver who can troubleshoot independently, but also a team player who can grow into a subject matter expert within the Service Delivery team. This is a client facing role that requires a candidate with strong communication and analytical skills with a high level of attention to detail. How to Apply Please send a cover letter and resume with your application. You must submit both documents to be considered for the position. We're building a diverse team of people who care about doing meaningful work with great people. If that excites you, apply and let's start the conversation. Key Responsibilities

• Complete accountability of all assigned client queues to meet all SLAs
• Monitor and triage service desk tickets to ensure they are of the proper type and are assigned to the right resource in a timely manner
• Troubleshoot incidents and problem tickets to identify the root cause of the issues quickly and develop a resolution while following all change management procedures
• Ensure all service desk tickets are in the proper status at all times and clients are continuously informed of the status at all times
• Maintain an active communication with the client using the Jira Service Desk to ensure 100% client satisfaction
• Responsible for the assigned client queue(s) to ensure that the extended Arkalytics team (Engineers, Admins and SMEs) is properly prioritizing production support issues
• Monitor Tableau Refreshes for success and triage and respond to any failures proactively
• Proactively ensure that for assigned clients, all batch cycle (ETL) process run successfully and respond to any failures proactively by engaging a support engineer on the team
• Develop and test updates to SQL/View mappings at clients request
• Advise and assist clients in the development of Custom Content in their sandbox and suggest best practices
• Make database (SQL) and visualization updates to resolve issues and complete other custom service requests and projects
• Work closely with the team to identify process improvements within the service delivery team
• Engage directly with clients via the service desk to ensure their overall satisfaction and promote adoption of our platform
• Provide training sessions to clients on how to use dashboards and SQL
• Report on tickets worked on, SLAs met to Service Delivery Lead on a weekly basis for better diagnostics and remediation of future issues
• Additional responsibilities as assigned

Skills, Knowledge and Expertise

• Bachelor's Degree in a relevant field or 3-5 years of experience in a similar role
• Expert in SQL
• Strong experience working in any one Database such as Snowflake, Databricks, SQLServer, Oracle etc
• Experience working with visualization tools such as Tableau or PowerBI
• Experience in Data Warehousing and BI projects
• Strong critical and analytical thinking and problem solving skills
• Enthusiastic, learner and driven with a positive attitude
• A strong communicator with experience interacting with clients
• A desire to completely understand the product and become a subject matter expert as it is necessary in order to properly support the platform