Benefit Enrollment Customer Service Representative - A-Line Staffing Solutions : Job Details

Remote Benefit Enrollment Customer Service Representative (Local Candidates Only) Buffalo, NY positions available in your area! Please apply now! Join our team as a Benefit Enrollment Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people's lives every day. What You'll Do: Guide members through benefits enrollment and assist with updates to health and/or pension plans. Deliver personalized support via phone, email, and webchat - we prioritize quality over speed. Start on a single client account, and over time, be cross-trained to support multiple clients. Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex. Interpret plan documents and explain them in simple, easy-to-understand language. Handle confidential information respons...Customer Service Representative, Customer Service, Enrollment, Representative, Staffing, Retail