Behavioral Health Patient Service Representative - Outer Cape Health Services : Job Details

Our Culture: Why work with us? Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are: Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

Our Core Competencies: At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

A day in the life of this role: Reporting to the Director of Behavioral Health, the Patient Service Representative for Behavioral Health ensures smooth patient flow and a positive experience for Outer Cape Health Services ( OCHS ) patients by greeting, registering, corresponding, and answering general questions.

Summary of duties:

• Greet, register and direct patients and visitors to assigned Health Center
• Make and answer telephone calls at assigned Health Center in a professional manner
• Maintain provider schedules, and schedule and reschedule patient appointments in accordance with the provider's schedule
• Correspond with patients utilizing form letters, open mail and distribute to appropriate individual (ensuring confidentiality of medical information)
• Scan medical record documents
• Conduct insurance eligibility and verification; update Providers; utilize insurance web site and search engines
• Ensure patient demographic and billing information is accurate
• Report monies taken daily and report to Billing Department
• Monitoring Patient Portal communication with patients
• Collect Co-pays and account balances
• Ability to work flexible hours, as required to meet the needs of the Health Center
• Other duties as assigned

What we need from you:

• High school diploma required, college preferred
• 2 years' customer services experience, medical setting preferred
• Demonstrated ability to make independent decisions, establish priorities, and escalate items, as appropriate, in a busy work environment.
• Demonstrated ability to work effectively both as a team member and independently.
• Outstanding organizational skills.
• Excellent written and verbal communication skillsbi-lingual helpful.
• Ability to adhere to strict confidentiality standards.
• Ability to multi-task and reprioritize as necessary.
• Excellent interpersonal and customer service skills essential.
• Proficiency in computer skills including Epic, Outlook, Microsoft office etc

AAP/EEO Statement Outer Cape Health Services is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state, or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, covered veterans status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions-in-force, recall, transfer, leave of absence, compensation, and training.