Behavioral Health Clinic Manager - Desert Sage Health Centers : Job Details
Behavioral Health Clinic Manager
Desert Sage Health CentersJob Location : Mountain Home,ID, USA
We're different. In a good way. In communities like ours, co-workers and patients are our friends and neighbors. Sometimes they are family. And we take care of each other like family. If you're tired of the typical workplace grind, we have something very different in store for you. Reasonable hours, a devoted team, a commitment to improvement, and believing in the value of every person whether employee or patient are just a few of the qualities for which we're known. We're a human potential company. Join us and experience the difference of the Desert Sage Way. We can't wait to meet you.
Desert Sage Health Centers believes in patient-focused care delivered through a caring team of competent and caring health care professionals. As a Patient Centered Medical Home (PCMH), Desert Sage Health Centers prides itself in the quality of care it delivers to more than 7,800 annual patients at three health center site locations. Our integrated system emphasizes prevention, healthy living and is designed to reduce health care disparities and avoid unnecessary trips to emergency rooms or other more costly forms of care.
Position Summary:The Behavioral Health Clinic Manager's function is to oversee and support behavioral health operations, to ensure smooth, continuous delivery of high-quality patient care, efficient workflows, and a financially viable program, to assure the delivery of comprehensive care coordination of Behavioral Health services to Desert Sage Health Centers' patients and their families, to be responsible for accurate and complete documentation of service to patients and families, to work as part of the Behavioral Health team, to take responsible for contacting patients by telehealth, letter, phone, and/or portal to address follow-up care, and to collaborate with other Behavioral Health team members assisting in the promotion of the health and well-being of patients. The Behavioral Health Clinic Manager works under the supervision of the Operations Director and in close collaboration with the Behavioral Health Director to align clinical operations with strategic and clinical goals, ensure continuity and quality of care, and foster effective, team-based service delivery across all behavioral health services.
Primary Duties and Responsibilities:The Behavioral Health Clinic Manager:
- Oversees and directs all aspects of day-to-day clinical operations support and ensures that they are conducted in accordance with the policies and procedures established by DSHCs.
- Responsible for provider and patient scheduling to ensure maximum patient access and satisfaction, achievement of productivity goals and financial viability.
- Gathers data and creates reports for daily and monthly productivity and other key indicators, report results to management, takes appropriate actions within the clinic to ensure clinic goals are met.
- Ensures optimal use of the Electronic Health Record (EHR) by all clinic staff; participates in ongoing EHR maintenance and development through participation in (or delegates to another employee to participate in) EHR Super User responsibilities.
- Ensures that lean standard workflows are followed defect free with continuous improvements and adjustments as necessary to provide patients with a value-added experience that is focused on superior quality.
- Assures sufficient provider coverage in the clinic by preparing and maintaining provider schedules.
- Consults regularly with Behavioral Health Director and clinicians regarding provider scheduling efficiencies.
- Assists in planning, implementation, and evaluation of behavioral health clinic operations; makes recommendations regarding policies and procedures, goals, projects, and priorities in accordance with DSHCs strategic goals.
- Participates in quality improvement processes and implements, evaluates, and maintains QI activities and reports for the behavioral health clinic, including participation in audits, data validation, and outcomes monitoring to ensure service quality and regulatory compliance.
- Maintains a clean, safe, and compliant work environment according to all federal, state, and local laws and regulations including HIPAA.
- Investigate problems and adverse incidents and patient complaints related to clinic; determines and carries out appropriate follow-up action according to DSHCs policies and sends reports to the designated risk manager for incident reporting tracking.
- Standardize where possible to create predictable, reliable, results (best way today) and decreases variation when variation is not desired.
- Provides direct supervision, orientation and ongoing performance management of behavioral health care coordinators, and other support personnel as applicable.
- Demonstrates well-developed leadership skills. Provides staff training and employee tracking of job competencies; provides appropriate staff development; prepares evaluations; mentors and coaches staff to support professional growth, skill development, and performance improvement.
- Completes monthly staff schedules and authorizes approval for vacations, continuing education, and other leave.
- Assists in the recruitment of behavioral health clinic support staff.
- Helps with training new support staff quickly and effectively in the Desert Sage Way.
- Ensures attendance and hours worked are accurately recorded in the computerized time keeping system.
- Properly manages paid time off.
- Responsible for regular, predictable attendance and work hours as scheduled.
- Employee knows DSHC's 5 core values and demonstrates the specific valued behaviors on a daily basis.
Baccalaureate/Associates degree in Public Health or in appropriate health field or a combination of education and experience preferred. Experience with outreach activities preferred. Knowledge and experience with case management approach. Experience with interagency coordination. Bicultural/bilingual or experience working with Hispanic population. Functional in electronic applications including, but not limited to: o Electronic Behavioral Health Record o Electronic Medical Record and Practice Management applications o Microsoft Office including Word, Outlook, and Excel o Web-based applications
Preferred Competencies:The manager position requires the following: Significantly advanced knowledge and ability to implement the Desert Sage Way. Significantly advanced organizational skills to organize projects, supervision of the work of others, and management of operations at the behavioral health clinic sites. The ability to work independently and as part of multiple teams. Individual development of priorities for effective performance of duties, including reprioritization in response to changes in circumstances. Consideration of the way the work affects other employees outside the department or functional area. Mentoring of staff members such that they are empowered to participate in improving workflows and in the creation of their own standard work. The exercise of management authority over other employees including behavioral health care coordinators and other behavioral health support staff. The compilation, interpretation and reporting of information.
Benefits include paid holidays, vacation, health and dental insurance. Salary is DOE.
If you are self motivated, compassionate and ready to give back to your community, and have the necessary training, come join our team!
Desert Sage Health Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.