BARBACK - Hard Rock Cafe : Job Details

Hard Rock Cafe Yankee Stadium is part of the Hard Rock International brand. With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the companys two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

Barbacks are responsible for keeping the bar stocked and clean while assisting bartenders in providing the necessary support to ensure prompt and friendly service to our guests.

• Maintaining a clean and organized bar.
• Maintaining proper product pars through bar pulls & inventories.
• Stocking liquor, beer, ice, wine and glassware throughout the shift.
• Properly labeling, dating, covering and refrigerating prepped items in the bar
• Performing opening, closing & side duties setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc.
• Rotating product to maintain freshness.
• Putting away liquor/beer orders if applicable.
• Preparing fruit and making scratch recipes if applicable.
• Working with a sense of urgency.
• Approaches guests and welcomes them upon arrival.
• Assisting in communicating with guests, hosts, servers and other bussers.
• Ensures ongoing guest satisfaction by assisting with food delivery, pre-bussing as necessary, removing clutter and reacting to guest needs in a timely manner.
• Respond to guest inquires in a courteous and polite manner.
• Creating memorable experiences for guests.
• Entertaining guests to create Raving Fans.
• Promptly and professionally handles guest issues and communicates problems and concerns to management.

This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School diploma or GED equivalent.

SKILLS

• Practicing all general safety standards.
• Performing duties which require bending & reaching.
• Maintaining a well groomed appearance (having a plan).
• Remaining calm in a hectic, fact paces atmosphere.
• Demonstrating a high level of organization, attention-to-detail and sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
• Ability to travel via auto or airplane for long periods of time

ADDITIONAL REQUIREMENTS

• Must be 19 years old to be employed.
• In some U.S states, a legal minimum age is required to serve food & alcohol (i.e., Nevada is 21 years old) check with the person interviewing you to ensure you meet those requirements.
• Follow all food safety & sanitation procedures.
• In some U.S states, a food safety certification program is requires to be completed before being able to serve food or alcohol, which may include a food handlers card.
• Following all uniform guidelines.
• Practicing all safety & sanitation standards.
• Recycling products, where possible.
• Maintaining HRCs 5 core Values and Mission Statement.

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).