Banking Services Manager - Mobilink Microfinance Bank : Job Details

• What is Banking Services Manager - MMBL?
  • A Banking Services Manager oversees branch operations, ensuring adherence to bank policies and regulatory requirements. They lead and supervise branch staff, maintain a customer-focused environment, and handle customer complaints. They manage financial and non-financial transactions, maintain security and confidentiality, and coordinate with internal departments. Additionally, they manage HR and administrative matters for branch staff, ensuring smooth banking operations and customer satisfaction.
• What does a Banking Services Manager - MMBL do?
  • Lead and uplift the branch operations team and act as a true supervisor of branch affairs.
  • Work in close liaison with the Branch Manager to achieve optimum results.
  • Supervise and administer the operations of the branch in a manner that bank's policies and SBP prudential regulations are fully adhered to.
  • Create a working environment where customers receive the best attention and service.
  • Ensure staff under domain is working in line with Bank SOPs and controls, and recommend timely rotation of staff.
  • Ensure adherence to the concept of dual control and maintain the secrecy of cash safe keys and test keys/passwords.
  • Ensure all computer inputs/outputs are signed jointly and output/input reports are properly sealed and kept in record.
  • Attend to auditors (Internal/External/SBP, Internal Control) and arrange compliance of their reports within timelines.
  • Observe cash in safe/cash on counter limits.
  • Prepare and submit all sorts of MIS/Confirmations as and when required and attend to customer complaints for timely resolution.
  • Ensure that account balancing is carried out independently and outstanding items in all suspense, excess, shortage, prepaid expenses accounts are reviewed and balanced monthly.
  • Maintain and balance Security Stationary periodically as per SOP.
  • Supervise and maintain record of all account openings and related operations.
  • Ensure daily balancing of cash book, vault, and necessary reports are prepared.
  • Arrange handling of all departments including Deposits, Cash tellers, Bills, Inward/Outward Clearing/Remittances, HRD, Credits, Jazz Cash, Borrower/Nonborrower accounts, Recoveries, and all Banking Activities to minimize operational risks and ensure customer satisfaction.
  • Authorize and supervise all types of financial and non-financial transaction requests on the system in real-time, ensuring no transaction is left unauthorized at day end.
  • Ensure proper staff backup is available for critical positions.
  • Ensure staff punctuality and adherence to bank dress code.
  • Nominate staff for training in consultation with Line Manager.
  • Maintain close coordination and cooperation between departments of the bank for smooth conduct of bank's business.
  • Monitor staff behavior and activities and report any suspiciousness observed.
  • Supervise custody and record-keeping of PDCs, Gold, Pass Books, Duplicate Keys, ATM Combination Codes, and any security.
  • Manage HR and admin-related matters of branch staff.
  • Ensure all processes are completed successfully before the end of the day, and physical vouchers are checked, tallied, and stitched with User Activity Reports daily.
  • Any other duty assigned by Line Manager.
• What are we looking for and what does it require to be a Banking Services Manager - MMBL?
  • Hold a Bachelor's degree in marketing or commerce from a reputable institution. MBA will be preferable (subject to approval).
  • Have a minimum of 5 years of relevant work experience.

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About MMBL: Mobilink Microfinance Bank Ltd. is providing banking services to over 42 million registered users, including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents. MMBL provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments, thus playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus, including promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

Why Join MMBL? This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.