Banking Customer Service Representative - Jobs for Humanity : Job Details

Company Description Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job DescriptionBanking Customer Service Representative This is a contract to perm opportunity. This is an on-site opportunity located in Rhode Island. About this position We're looking for a Customer Service Representative to join a fast-paced banking environment, where you'll be the first point of contact for customers. This role is perfect for someone who enjoys helping others, resolving issues, and working in a team-oriented setting. If you're reliable, detail-oriented, and ready to make a difference in your community, this could be the opportunity for you. Job Responsibilities

• Answer inbound customer calls regarding banking services, transactions, and account inquiries
• Assist customers with troubleshooting online banking or mobile app issues
• Provide account updates and help customers resolve any discrepancies
• Maintain accurate records of customer interactions
• Follow security and privacy protocols while handling sensitive information

Job Skills/Requirements

• Previous experience in customer service or call center environment preferred
• Strong communication skills, both verbal and written
• Comfortable using computer systems and learning new platforms
• Ability to remain calm and helpful in high-volume situations
• Must be dependable, detail-oriented, and a quick learner

Additional Information

• This is a 3-month contract with the opportunity to convert to full-time
• Monday-Friday schedule; standard banking hours
• On-site position in Rhode Island
• Great opportunity to grow your experience in the financial services industry
• Supportive work environment with on-the-job training provided

Pay RangePay Range: $20/hour YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.