Banking Center Manager - Fidelity Cooperative Bank : Job Details

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SummaryOur Banking Center Managers play a critical role in ensuring that our LifeDesign philosophy is evident in every element of banking center operations. A successful Banking Center Manager will understand and embrace the LifeDesign philosophy and will actively pursue opportunities to assist clients through LifeDesign sessions. This position requires an individual who is self-motivated, enjoys building and expanding customer relationships, prospecting and developing new clients on a continuous basis, and has a track record of success within a sales environment. Must have strong relationships in the business community and a proven track record of growing retail and business relationships in a competitive environment. Strong business development skills required.

SummaryOur Banking Center Managers play a critical role in ensuring that our LifeDesign philosophy is evident in every element of banking center operations. A successful Banking Center Manager will understand and embrace the LifeDesign philosophy and will actively pursue opportunities to assist clients through LifeDesign sessions. This position requires an individual who is self-motivated, enjoys building and expanding customer relationships, prospecting and developing new clients on a continuous basis, and has a track record of success within a sales environment. Must have strong relationships in the business community and a proven track record of growing retail and business relationships in a competitive environment. Strong business development skills required.Essential Job Functions & Responsibilities

• Deepens our current clients' relationships and acquires new clients by proactively conducting outbound, in person business calls as well as outbound phone calls.
• Maximizes business deposit relationships through promoting products and services to best meet the business needs of our clients
• Develops and maintains strong relationships with internal business partners in order to refer and grow business relationships.
• Schedules regular formal and informal coaching sessions with team members. Coaches team members on identifying sales opportunities.
• Initiates and coordinates loan requests in conjunction with Commercial Lenders by making joint calls to clients and prospective clients.
• Designs banking center Sales Action Plans to ensure assigned banking center meets or exceeds goals and identifies when change may be needed.
• Provides overall leadership to staff in motivating and rewarding staff in product and service knowledge and selling techniques. Monitors results and makes adjustments to meet goals.
• Exercises responsibility for the success of marketing initiatives presented by the bank.
• Ensures sound and compliant banking center operations including ensuring compliance of all bank policies and regulations, implementing appropriate security policies and practices and resolving complex operational issues.
• Communicates with Human Resources & SVP/Chief Community Banking Officer relative to appropriate employment matters, i.e. hiring, terminations, disciplinary actions, promotions, transfers, etc.
• Monitors the appropriate levels and utilization of staff consistent with business needs.

QualificationsEDUCATION & CERFIFICATIONS:(Minimum education required to perform the duties of this position)

• Bachelor's Degree (Preferred)

Knowledge, Skills & Abilities

• 5 - 7 years of Retail Banking Supervisory experience and/or college degree in Finance or Marketing.
• Accuracy and attention to detail are essential to the position.
• Sense of urgency in responding to clients is critical. Self-motivated, enthusiastic, and maintains a positive attitude.
• Exceptional written and verbal communication skills.
• Must demonstrate strong leadership skills including, the ability to lead, train, coach, and motivate staff; strong ability to multi-task in a busy environment; solid organizational and time management skills.
• Ability to utilize and learn multiple computer systems and programs.
• Mass State Life and Health Insurance license, Series 6 & 63 beneficial, but not required.
• Demonstrates high ethical standards and personal integrity building credibility and enhancing the Bank's reputation in the business community.
• Possesses excellent presentation, analytical, communication and negotiation skills.
• Possesses the ability to identify business opportunities in a highly competitive environment.
• Strong knowledge of bank products and services.
• Retail experience and a proven track record of promoting bank services and products and increasing market share.
• Basic lending skills and understanding of loan products.
• Must have cyber security awareness to protect the digital environment, the Bank, and clients.

Competencies

• Must have cyber security awareness to protect the digital environment, the Bank, and clients.
• Management Courage/Command Skills
• Leadership/Coaching/Development
• Business Acumen
• Culture/Guest/Client Service Ambassador
• Sound Judgment
• Delegation
• Technology Enthusiast/Early Adopter
• Problem Solving
• Excellent Verbal and Written Communication Skills
• Critical Thinking Skills
• Financial Comprehension
• Learning Agility

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionFinance and Sales

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