Baggage Handler - G2 Secure Staff : Job Details

Provide friendly and welcoming assistance as requested or required to customers wishing to check baggage through automated self-service technologies. Interpret government rules and requirements for domestic and international travel. Serve customers in a caring, efficient, and diplomatic manner.

A. Education and Experience

• High School diploma or equivalent.
• Previous airport and/or customer service experience preferred.
• Must be 18 years of age or older.
• Must have reliable telephone and transportation.

B. Personal and Physical Requirements

• Treat all information as confidential.
• Posses the tact to deal with all levels of situations, client representatives, employees and the public.
• Must be able to read, understand and carry out instructions in English.
• Ability to work from verbal and written instructions.
• Ability to communicate in English clearly and concisely verbally and in written form.
• Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
• Must be able to lift, carry and/or hold up to 75 lbs.
• Must pass pre-employment and random drug test.
• Must pass a Criminal Background check.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).

• Stand for extended periods of time within the Bag Drop check-in area to listen, comprehend, and evaluate customer needs concerning checked baggage.
• Comprehend and communicate up-to-date carry-on and checked baggage requirements.
• Query passengers using FAA mandated security questions.
• Verify customer identification as required by the FAA/TSA.
• Visually verify proper placement of bag tags on self-tagged checked baggage.
• Verify carry-on items meet carrier size requirements.
• Activate bag tags by using automated electronic scanning device.
• Verify weight of each checked item and collect baggage fees when applicable.
• May be required to handle checked bags (lifting, weighing, placing on bag belt, etc.)
• Affix printed bag tag from assigned podium printers.
• Change stock in automated printers.
• Complete required paperwork.
• Fluency may be required in specific foreign language.
• Consistently demonstrate welcoming and helpful behaviors throughout the performance of all tasks.