Badging Specialist - Apex Systems : Job Details

The Junior Badging Support Specialist position will be embedded at the CAS (County Administration South) building in Santa Ana. They will be working with County Staff OCIT personnel as vendor personnel augmentation service. Typical duties will include providing badge card issuance, maintaining the central call center for card requests, addressing maintenance issues as needed, and providing first level support for card issues using the Lenel OnGuard Software System. The position is 100% onsite and is located at the County Administration South (CAS) building in Santa Ana, California.

Detailed Responsibilities:

• Provide card issuance, card revocation
• Provision and bind security levels to cards
• Maintain the central call center for card requests, address maintenance issues and projects, and
• Escalate maintenance issues to County's service delivery team as necessary
• Provide first level support for card issues using Lenel OnGuard software system
• Audit cardholder profiles/quality control using Lenel OnGuard software system
• Maintain card stock inventory
• Perform card printer preventative maintenance
• Maintain credential template layout documentation
• Provide administrative support for infrastructure projects as needed
• Provide reporting and analyzing data to County from the Lenel OnGuard software system
• Audit Lenel OnGuard cardholder data entry fields and develop corrective reports
• Any other related activities as assigned by OCIT
• Must have analytical and troubleshooting skills
• Good basic data entry skills
• Proficiency in using Microsoft Office Suite (Outlook, Word, Excel)
• Excellent communication skills written and oral
• Client service oriented, this is a customer facing position
• Self-motivated and a team player that will fit into group dynamics
• Basic knowledge of the practical application of engineering science and technology. Education/Experience: High school diploma or GED required. 3-5 years relevant experience required.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.