BA (CRM with Salesforce) - Diverse Lynx : Job Details

Job Description: The Senior Business Analyst is responsible for providing business metric and program analysis, and project support at several different levels. They will be assisting the overall Referral team in architecting and developing solutions for Referral processes. The individual will use a consultative approach to understand the business and technical requirements to manage complex Salesforce.com projects. Role will need to effectively communicate to various stakeholders in the form of architectural designs, functional capabilities, business process efficiencies and business value realization. Position will cover solutions development for the sales lifecycle from research, solutioning, referrals, application, onboarding, and servicing. Must be able to think strategically, as well as perform in a proactive manner with limited supervision. The position also requires the individual to build and maintain relationships with other POs, and work closely with other organizations including technology, quality assurance lines of business. Responsibilities include: • Assist in translating the business and user needs into requirements across the sales lifecycle • Partner with technology in agile environment to implement both large scale and small changes • Assist in creating user Agile Epics and stories and business requirements and track project milestones for project initiatives • Assisting in the creation and communication of project deliverables • Drive process improvements and standardize processes across departments • Deliver change that provides data integrity and quality within Small Business Salesforce.com • Create and execute business acceptance test plans and test scripts • Ensure requirements are captured, prioritized and communicated to appropriated groups • Facilitate meetings with stakeholders and subject matter experts • Coordinate implementation related activities, and provide guidance and support to the other team members Required Skills: • 2 to 5 years CRM experience • 3-5+ years' experience on large scale projects/initiatives • Prior experience with CRM and Salesforce.com • Agile software development experience including user stories and end user testing • Strong analytical and data skills • Able to manage multiple priorities and strategies in parallel • Strong oral and written communication skills • Experience analyzing and solving complex business problems • Self-motivated; ability to work without lots of supervision • Ability to work in a fast-paced, demanding, client-driven environment, across cross-functional organization • Proficiency in computer skills and professional programs (for example Microsoft Office, PowerPoint) Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.