AVP, Client Systems Support Information Technology Governance Remediation - Synchrony : Job Details

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Role Summary/Purpose: The AVP, Client Systems Support (CSS) Information Technology Governance (ITG) Remediation is responsible for overseeing the execution tasks of assigned Remediation COE Workflows. This role includes conducting both pre-execution and execution processes, for all functions, in accordance with the enterprise-wide Synchrony Bank Consumer Remediation Policy and Guidelines.

Essential Responsibilities:

• Participate in team engagement at weekly Issue vs Incident meetings to discuss decisioning, impacts, root causes, and governance alignment.
• Assist in developing remediation plans, obtaining stakeholder approvals, and resolving certification reviews.
• Request data queries to identify impacted populations and financial impacts based on root causes and exclusion criteria.
• Collaborate with Analytics teams to complete Analytics Waterfall Templates.
• Draft and execute test plans for system changes, documenting results for stakeholder approval.
• Create file formats for account adjustments and trigger communications.
• Manage submission of financial adjustment requests ensuring accuracy.
• Validate remediation actions post-production per COE standards.
• Maintain relationships with internal/external customers and suppliers.
• Support and participate in process improvement initiatives.
• Assist Functional Coordinators with day-to-day questions and documentation.
• Lead or participate in certification and validation activities.
• Manage issues timely according to Action Plans and Due Dates.
• Maintain remediation documentation and develop tools/templates for compliance.
• Perform other duties or projects as assigned.

Qualifications/Requirements:

• Bachelor's degree with 3 years of Technology experience or High School diploma with 6 years of experience.
• At least 5 years of Fiserv/FD system experience, with knowledge of Cardholder Account Billing, Statements, and Plastics.

Desired Characteristics:

• Creativity, enthusiasm, customer-oriented attitude, and results focus.
• Strong decision-making and problem-solving skills.
• Excellent communication skills, with ability to manage expectations across teams.
• Attention to detail and technology application skills.
• Ability to work in a dynamic environment, independently or in teams.

Additional Details: Grade/Level: 10. Salary range: $75,000 - $130,000 USD annually, plus potential bonus. Actual salary based on experience and market adjustments. Must be 18+, willing to undergo background checks, and legal to work in the U.S.

Our Commitment: We value diversity and inclusion, fostering a culture where everyone belongs. We offer flexible work options and support for all employees.

Reasonable Accommodation: We provide accommodations for applicants with disabilities. Contact our Career Support Line at 1-866-###-#### for assistance.

Job Family Group: Information Technology

Employment Type: Full-time

Job Function: Finance