Automotive Service Director/Manager - Whaling City Ford : Job Details

We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features.

Benefits information will be provided here.

• Assist customers in servicing, repairing, and explaining each service needed
• Understand customer requirements and concerns to match with various service options
• Explain services being performed and keep customers informed throughout their vehicle service
• Stay up to date on new products, features, accessories, and attend product training as required
• Maintain a customer follow-up system that supports repeat and referral business and enhances customer satisfaction
• Hire and supervise all service department personnel, and monitor their performance
• Set goals and objectives for the department, including an annual operating budget and marketing plan
• Maintain a high Customer Service Index (CSI) rating by promptly and appropriately handling customer complaints

• Minimum of 3 years of experience as a service manager preferred
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record and valid driver's license
• Driven personality, eager to improve, and able to support internal teams

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.