Automotive Service Consultant - Irwin Lincoln Mazda : Job Details

Location: Irwin Lincoln Mazda – Freehold Township, NJ Family-Owned & Operated Since 1960 – Where Customer Service Meets Career Growth

Irwin Lincoln Mazda is seeking an experienced and customer-focused Automotive Service Advisor to join our service team. This role is the bridge between our valued customers and our skilled technicians — ensuring every repair and maintenance experience is smooth, transparent, and exceptional.

• Greet customers in a friendly, professional manner and listen to their service needs

• Write repair orders clearly and accurately

• Communicate recommended maintenance and repairs with confidence and transparency

• Provide accurate cost and time estimates for services

• Keep customers updated throughout the repair process

• Coordinate with technicians and the parts department for efficient workflow

• Ensure vehicles are delivered back to customers on time and in excellent condition

• Follow up after service visits to ensure customer satisfaction

• Prior experience as an automotive service advisor or related customer service role

• Strong communication and sales skills

• Knowledge of automotive repair and maintenance

• Ability to multitask in a fast-paced environment

• Proficiency with dealership DMS systems (experience with CDK)

• Valid driver's license and clean driving record

• Competitive pay plan with commission opportunities

• Health benefits and paid time off

• Ongoing training and professional development

• Supportive, family-oriented work environment

• Career growth within a respected local dealership