Automotive Service Advisor Volvo - Empire Automotive Group : Job Details

Empire Automotive Group Volvo Smithtown: Automotive Service Advisor

Our brand-new showroom and service facility are now open, and we are seeking an experienced Service Advisor to join our team. Volvo is known for its safety, technology, and style. Our new facility features a service drive-through with state-of-the-art equipment, an efficient shop that boosts productivity, and a modern customer waiting area with a full beverage and snack bar. This is an excellent opportunity to grow with us, build lifelong customer relationships, and earn the compensation you deserve.

• Oversee service orders and the flow of the Service Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by completing additional tasks that leave a positive impression.
• Provide concierge support for all owner inquiries, whether via phone or in person.
• Maintain the daily inventory of technicians' time and ensure it is sold to service customers.
• Distribute work efficiently among technicians.
• Answer technical questions regarding vehicle problems, warranties, services, and repairs.
• Maintain a Customer Success Index at or above company standards.
• Assist in diagnosing vehicle issues, ordering parts and tools as needed.
• Oversee warranty claim administration and supervise the service department.
• Ensure compliance with applicable laws and regulations.
• Foster positive relationships with factories and maintain good employee relations.

• Availability to work flexible hours and weekends.
• Reliability, self-motivation, and ambition.
• Willingness to learn about new products and improve skills.
• Team player with good communication, interpersonal, and organizational skills.
• Professional appearance and demeanor.
• Clean driving record and valid driver's license.
• Empathetic listener with strong customer service skills.
• Strong work ethic and ability to perform in a fast-paced environment.
• At least one year of customer-facing service or telephone experience.
• Friendly, enthusiastic, reliable, and positive attitude.
• Open to constructive feedback for performance improvement.
• Proficient with computers and multitasking.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

The Empire Automotive Group offers exceptional opportunities for individuals seeking advancement in the retail automotive industry. With numerous franchise operations across Nassau, Suffolk, Queens, Brooklyn, Westchester, and New Jersey, featuring 18 brands, we are the third-fastest growing privately owned automotive group in the U.S.

We are passionate about shaping the future of mobility, providing unparalleled experiences through knowledge and skills that set industry standards. Our core values include respect, transparency, and integrity. We focus on building meaningful customer relationships and strong community ties. Join us as we re-imagine the automotive industry and support drivers on their journey forward. Come grow with us!

• 401(k) Plan
• Paid Time Off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from Within