Automotive Service Advisor - Serra Rochester Hills : Job Details

Serra Rochester Hills is looking for Service Advisor ALL STARS with a proven track record. This is a HUGE opportunity in a high volume full multi-line stores, convenient location and THE FASTEST growing market in the Detroit Area. We just opened our Brand new state of the art dealership.At Serra Rochester Hills, we strive to make every customer a customer for life. We reward individuals who are ready to work hard. Every associate at Serra Rochester Hills is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.What We OfferMedical and Dental401K PlanPaid time off and vacationGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansMember of Large Dealer GroupFamily owned and operatedLong term job securityHealth and wellnessDiscounts on products and servicesUnique Compensation planService Advisor responsibilitiesGreeting customers promptlyObtaining customer and vehicle informationClearly reporting all vehicle symptoms as described by the customerDetermining and recommending needed maintenance base on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and updating customers frequentlyVerifying that the final invoice reconciles with the work performed on the repair orderExplaining all completed work and charges to customersRequirements:Minimum 1 year experience in a service advisory roleFord experience is a PLUS!Positive attitudeHigh volume mentalityCSI focusedService Advisor, Dealership, Automotive Knowledge: 1 yearQualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearance.Clean driving recordWilling to submit to a pre-employment background check & drug screen