Automotive Operations Specialist - MSX International : Job Details

Company DescriptionFor more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.Job DescriptionMSX International is seeking an Automotive Service Operations Specialist who will be responsible for the professional delivery, installation, and sustainment of MSX International Express Service prescribed solutions. The Operations Specialist serves as the primary liaison with the FCSD Zone Manager. What Your Day-to-Day Responsibilities Include

• The specialist will be responsible for developing and maintaining a direct relationship with specifically assigned dealers,
• Create and Work Operational Action Plans
• Conduct Repair Order Analysis as needed.
• Develop Quarterly Marketing Plan and Monitor Adherence
• Work with OEM and Dealer Personnel Competitive Market Surveys
• Assist the Dealer in tire sales and inventory management processes.
  • Assist with setting up and monitoring the Tire Sales Tool.
  • Conduct periodic inventory review and arrange for inventory swap as needed.
  • Establish Good/Better/Best Lineup
  • Ensure adequate Tire Displays and current pricing (Indoor/Outdoor)
• Conduct on-site training as needed.
  • VCU Training (including inspection skills)
  • RIM and ¼ Time
  • Telephone Sales Skills
  • Customer Handling
  • Tire Sales Skills
  • Brake Sales Skills
• Conduct an operational review on every visit.
  • Action Plan review
  • KBI and Sales Performance Review
  • Workflow Processes
  • VCU and Sales Skills
• Provide visit summaries to Dealer, District Operations Manager, and FCSD Region.
• Complete all administrative tasks promptly
• Salary with Bonus Potential

QualificationsQualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication, and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that include:

• Will possess Automotive Experience, in Automotive dealer or Aftermarket Repair Centers
• OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
• This position requires proficiency with Microsoft Word, PowerPoint, Excel and Internet Explorer
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
• Ability to influence the sales personnel and technicians in the training processes and monitoring the results

Additional InformationWORK ENVIRONMENT

• 80% Travel required
• Overnight travel required
• Have ability to equally accommodate working from home office or remote location

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.