Automation Field Implementation Specialist - Medasource : Job Details

Position: Field Implementation Specialist (Automation)

Openings: 2

Location: Any major city (within 25 miles of airport)

Duration: Up to 3 years before converting to full-time

Travel: 95%

Start: ASAP

Job Description

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

As a Field Implementation Specialist (Automation), you will serve as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of our pre-analytic and post-analytic automation systems, such as cobas 8100 and p501/p701.

This is a field-based, national role which requires 95% travel to client sites, including overnight travel Mon–Fri every week. You will need to reside within 50 miles from a major, metropolitan airport in the US since relocation benefits are not provided.

JOB FACTS

In this position, you will:

• Serve as the primary liaison/customer support representative for our automation systems during customer implementations
• Implement and verify laboratory automation systems and workflows
• Develop and deliver training to customers on platforms, processes and expectations, including planning and coordination for implementation
• Apply your laboratory sample processing and middleware/LIS knowledge to identify opportunities in laboratory workflow optimization
• Provide first-level support and help problem-solve issues that arise for customers during the lifecycle of the solution; refer only the most complex issues to higher levels

WHO YOU ARE

Minimum Requirements

• Associate's degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences
• 3 years previous experience in a clinical laboratory or IT support in a clinical lab environment
• 1 year of experience working directly operating and troubleshooting laboratory automation

Preferred Qualifications

• Able and willing to travel 95%, including overnight travel by air/car; currently reside within 50 miles of a major metropolitan airport in the US
• ASCP-certified Med Tech or Medical Laboratory Scientist with at least 3 years of experience working with automation, middleware, and/or LIS systems in a clinical laboratory (hospital, IDN, or reference laboratory)
• Experience with sample processing via automation and understanding of overall laboratory operations
• Effective customer-facing skills: highly proficient communication skills, positive attitude, and willingness to foster strong internal/external customer relationships
• Effective time-management, organization, and prioritization skills; ability to work as a field-based individual contributor with independence and autonomy