Audit Team Lead (Howell, MI - HYBRID) - The Hanover Insurance Group : Job Details

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values,Sustainability initiatives andinclusive corporate culture .

Our Premium Audit team is currently seeking an Audit Team Leadin our Howell, MI location.

Position is eligible for Hybrid/Flex work arrangement.

This is a full time, non-exempt role.

POSITION OVERVIEW:

Join our dynamic Premium Audit team as an Audit Team Lead, where you'll play a pivotal role in guiding operational excellence and delivering best-in-class service. As a strategic support to the Manager, you'll lead a high-performing team through workflow management, technical expertise, and proactive coaching. This role offers the opportunity to contribute to process innovation and drive business results while mentoring a dedicated audit team.

Approximately 25% of your time will support production activities — keeping you rooted in hands-on auditing while leading forward.

IN THIS ROLE, YOU WILL:

Leadership & Collaboration

• Facilitate team meetings and communicate updates, priorities, and best practices
• Cultivate team pride, engagement, and trust through active coaching and mentoring
• Support new hire onboarding and cross-functional training

Workflow & Operations

• Analyze work distribution reports and align resources to meet business priorities and SLA targets
• Implement process improvement initiatives that optimize operational efficiency
• Identify trends or roadblocks in escalated work items and guide resolution
• Coordinate with offshore partners and internal stakeholders to align capabilities

Service Excellence

• Provide exceptional customer support to Agents and Insureds
• Validate and analyze financial data to determine accurate exposures and earned premiums
• Remain current with state-specific compliance changes and ensure team adherence
• Own and resolve priority items and complex account issues with urgency and precision
• Deliver clear, professional written and verbal communication across all levels

Technical Expertise

• Serve as a subject matter expert for auditable policy coverages, rules, and classifications
• Support implementation of manual rules and audit procedures across all policy segments
• Share technical guidance with team and partners to ensure quality and compliance
• Identify skill gaps and lead knowledge-sharing sessions

WHAT YOU NEED TO APPLY:

• Associates degree or two years equivalent insurance related experience.
• 3-5+ years of audit review experience.
• Completion or commitment of APA 91 and APA 92.
• Advanced understanding of business objectives and the ability to work with other functions to meet those objectives.
• Ability to work with agents, coworkers and policyholders in a positive and helpful manner.
• Effectively manages workload to achieve team goals.
• Able to meet deadlines in a fluid environment and handle multiple tasks competently.
• Advanced computer skills in windows, spreadsheet or word document applications.
• High level of technical expertise enabling one to solve complex issues.
• Above average interpersonal, analytical and problem-solving skills.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here .

Applicants who are California residents:To see the types of information we may collect from applicants and employees and how we use it, please click here .