Audio Visual Technician - Tryfacta : Job Details

Position Overview: Audio and Visual (A/V) Systems Technician/Engineer to provide on-site support across a variety of athletics-managed facilities. This role is responsible for the implementation, maintenance, troubleshooting, and optimization of advanced audio/visual systems. The selected candidate will work closely with Athletics staff, coaches, administrators, and end-users to ensure A/V systems deliver high-quality performance for day-to-day operations, premium spaces, and high-profile events. The ideal candidate will act as a subject matter expert (SME) in A/V technologies, providing both technical expertise and outstanding customer service.

Key Responsibilities

System Support & Maintenance

· Serve as the on-site A/V expert for Athletics-managed facilities.

· Monitor, troubleshoot, and repair A/V systems to ensure optimal performance.

· Maintain and regularly update master inventory lists, system documentation, service records, and warranties.

· Perform routine maintenance, calibrations, and component testing to ensure ongoing functionality.

· Support A/V setup and provide live troubleshooting for events, including games, press conferences, and premium client events.

Projects & Implementation

· Assist with installation and configuration of A/V systems including control systems, cabling, networking, mounting devices, and labelling.

· Evaluate system issues and recommend solutions for upgrades, replacements, or optimizations.

· Participate in A/V design, integration, and life cycle planning for new or remodeled Athletics facilities.

· Collaborate with manufacturers, vendors, and contractors on technical specifications, warranties, and installations.

User Support & Training

· Provide direct A/V support to coaches, staff, administrators, and clients.

· Train users on proper use of A/V systems and create easy-to-follow infographics, instructions, and troubleshooting guides.

· Deliver excellent customer service and maintain strong working relationships with Athletics personnel.

· Liaise with Athletics IT, Digital Media, Event Operations, and Premium Services units for issue resolution.

Documentation & Reporting

· Maintain detailed incident logs of service calls, issues, actions taken, and resolutions.

· Provide complete documentation for all efforts as part of staff augmentation engagement.

· Ensure compliance with Iowa State University's established A/V standards, protocols, and security requirements.

Systems Supported

· Primary Systems: Displays, advanced audio, control systems, AV networking, and IP distribution systems across premium suites, clubs, meeting rooms, classrooms, offices, training/weight rooms, locker rooms, and atriums.

· Key Facility: Stark Performance Center (centralized A/V control, IP distribution, advanced audio).

· Secondary Systems: Videoboards and broadcast operations at Hilton Coliseum, Jack Trice Stadium, and Cyclone Sports Complex.

Qualifications

Required

· Bachelor's degree in Audio Engineering, Electrical Engineering, Computer Science, or related field OR equivalent combination of education and hands-on A/V experience.

· 3+ years of professional experience with audio/visual systems installation, configuration, and troubleshooting.

· Expertise in advanced A/V systems, networking, displays, control systems, and IP-based distribution.

· Demonstrated experience with system upgrades, calibration, and troubleshooting under time-sensitive conditions.

· Strong customer service skills and ability to communicate technical concepts to non-technical users.

· Availability for flexible scheduling, including evenings and weekends as required for athletic events.

Preferred

· CTS (Certified Technology Specialist) or equivalent industry certification.

· Experience in higher education, athletics, or large event venue environments.

· Familiarity with videoboard/broadcast systems and event production workflows.

· Ability to create clear training materials and user documentation.

· Experience working collaboratively with IT teams, contractors, and vendors.