Attractions Manager - The Georgian Hotel : Job Details

The Attractions Manager is responsible for overseeing the daily operations of the Attractions Department. Management-level associates are expected to work as much of each workday as necessary to complete their responsibilities; for OEM associates, overtime applies and is calculated accordingly.

• At least 3 years of industry management experience preferred
• Experience leading a year-round, multi-shift team required
• Experience scheduling multiple job classes and shifts required
• Union environment management experience preferred
• Experience with computerized ticket sales
• Working knowledge of Siriusware a plus
• Strong analytical skills with ability to translate data into insights and actions
• Numerical analysis skills to formulate conclusions and solutions
• Ability to handle stressful situations professionally and calmly
• Clear and positive communication with guests
• Strong interpersonal skills; tactful and flexible
• Excellent supervisory and interpersonal skills
• Operational knowledge of Microsoft Office suite

• Maintain current knowledge of the attraction and hotel operations
• Respond to guest needs and concerns promptly and professionally, focusing on service recovery when needed
• Ensure safety and security policies are followed
• Oversee training of attraction staff
• Prepare and adjust weekly work schedules based on staffing and forecasts
• Authorize time off, schedule changes, overtime, and expenditures
• Interview, hire, coach, and develop team members
• Evaluate performance and take corrective actions as necessary
• Set goals, provide feedback, and recognize team members
• Manage ticket inventories and controls for admissions and events
• Conduct regular team meetings and communicate pertinent information
• Review work procedures and identify efficiency improvements
• Participate in revenue and expense forecasting for the department

Property Information: Welcome to The Georgian, Santa Monica's iconic historic hotel since 1933, located on Ocean Ave near beaches and attractions. Enjoy ocean-facing suites, beautiful sunsets, and nearby events and beaches.

About Evolution Hospitality: A lifestyle vertical at Aimbridge, focused on creating unique hotel and hospitality experiences across North America, emphasizing culture, results, honesty, and personal growth.

Application deadline for Colorado positions: Source: Evolution Hospitality