Attractions Director - Stone Mountain Park : Job Details

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This range is provided by Stone Mountain Park. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $110,000.00/yr

The Director of Attractions is a dynamic, strategic leader responsible for overseeing the day-to-day operations, staffing, guest experience, and safety protocols of all park attractions and custodial services. This role ensures exceptional performance and continuous improvement across a variety of indoor and outdoor experiences including Mini Golf, 4-D Theatre, Dinotorium, Sky Hike, Train, Zipline & Obstacle Course, Aerial Tram, and Paddle/Kayak Rentals. In addition, the Director manages all aspects of park custodial operations to maintain a clean, welcoming, and safe environment. The ideal candidate possesses strong leadership abilities, deep operational expertise, and a passion for delivering memorable guest experiences.Essential Duties And ResponsibilitiesAdditional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.

• Provide strategic direction and operational leadership for all attractions and custodial departments.
• Develop long-term goals for attractions and custodial programs that support overall park objectives.
• Foster a culture of safety, service excellence, and continuous improvement.
• Model Park and company culture, focusing heavily on servant leadership and effective communication.
• Ensure safe, efficient, and guest-centered daily operations across all attractions and custodial zones.
• Oversee all aspects of operating Snow Mountain attraction to maximize safety, guest satisfaction, and revenue.
• Oversee scheduling, staffing levels, and labor performance to optimize operational efficiency.
• Monitor and manage ride capacities, queue times, and guest traffic flow.
• Coordinate with Facilities and Maintenance for the upkeep of attraction infrastructure and custodial equipment.
• Ensure all employee/leadership training, audits, and sign-offs are completed accurately and on deadline.
• Maintain high standards for cleanliness, presentation, and guest satisfaction throughout the park.
• Drive Park Net Promoter Score to highest levels possible, especially Snow Mountain.
• Oversee the implementation and enforcement of safety protocols, ADA compliance, and emergency procedures.
• Conduct regular audits and walkthroughs to ensure compliance with operational and safety standards.
• Work with the Safety Director to ensure compliance with corporate safety policies.
• Prepare and manage departmental budgets, monitor expenses, and identify cost-saving opportunities.
• Reforecast budget and expenses throughout the year to ensure financial goals are met.
• Analyze attendance, labor, and performance metrics to inform operational decisions.
• Oversee procurement, vendor contracts, and supply inventories for attractions and custodial functions.
• Generate annual business plans & reports as directed.
• Implement and certify tasks/areas within divisions as operationally excellent.
• Drive large-scale projects that impact the overall Park.
• Partner with departments such as Marketing, Food & Beverage, Events, and Guest Services to align operational execution with broader park initiatives.
• Serve as the key liaison with Risk Management, Safety, and HR on compliance, training, and policy enforcement.
• Foster and develop strong partnerships with all departments on Park.
• Participate in the departmental and park-wide duty manager programs.
• Stay abreast of industry trends, technologies, and guest engagement strategies.
• Lead and implement projects that enhance attraction offerings and streamline custodial efficiency.
• Utilize guest feedback and performance data to drive service enhancements and capital improvements.

Supervisory ResponsibilitiesThese are carried out in accordance with applicable policies and laws. Responsibilities include:

• Hire, train, develop, and manage attraction and custodial leadership teams.
• Create and implement staff development programs, performance evaluations, and employee recognition initiatives.
• Promote a high-performing, motivated, and service-oriented workforce.
• Coach and develop managers and supervisors within the division.

Skills & QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required

• Strong leadership, interpersonal, and staff development skills.
• Expertise in safety, regulatory compliance, and risk management.
• Proficiency with Microsoft Office and experience with operational software (e.g., scheduling, POS, maintenance systems).
• Availability to work a flexible schedule including days, nights, weekends, and holidays.
• Ability to read, analyze, and interpret business and technical documents and regulations.
• Ability to define problems, collect data, and draw valid conclusions.

Preferred

• CPR/First Aid certification; NAARSO, AIMS, or similar safety certifications.
• Background in budgeting, forecasting, and financial performance tracking.
• Familiarity with custodial best practices in high-traffic environments.

EDUCATION And/or EXPERIENCE

• Bachelor's degree in Hospitality, Business, Recreation, or related field, or equivalent relevant experience required.
• Minimum 7 years of progressive experience in attractions, theme parks, or similar guest service environments required.
• At least 3 years in a leadership role with multi-department or multi-attraction oversight required.
• Experience overseeing a diverse range of attraction types, including aerial adventure or rail-based attractions preferred.
• Project management experience related to capital upgrades or operational improvements preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must have a valid GA Driver's License along with reliable transportation.

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand and walk for long periods of time.
• Must be able to lift, carry, push, or pull up to 50 pounds.
• Must be able to climb stairs, stoop, kneel, crouch, or crawl.
• Must be able to work in outdoor environments under extreme weather conditions.
• Must have specific vision capabilities including close vision, color vision, depth perception, and the ability to adjust focus.
• Must be able to take directional cues directly or indirectly.

WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Consistently exposed to outdoor weather in extreme conditions.
• Noise levels range from moderate to high.
• Employment is contingent on successful background and drug screening.
• Subject to random drug testing in compliance with company policy.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesEntertainment Providers

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