Associate System/Network Administrator - Enetics Networks : Job Details

Enetics Networks is a small Seattle IT consulting firm. We work with our clients to ensure that we provide the most appropriate, cost-effective technology solutions to suit their business and budget. We get to know all members of the business from CEOs to office managers to ensure an efficient and seamless set-up. We pride ourselves on providing our customers with the best technical support and customer service in the area.

Enetics Networks is searching for a highly skilled and motivated Associate System/Network Administrator. The ideal candidate for this position is passionate about technology and eager to develop their skills in managing and maintaining computer systems and networks.

The position we are hiring for will be part of our Support Team. The Support Team serves as an initial point of contact for customers. The Team is expected to answer support requests via a ticketing system, telephone, and IM, as well as in person. As part of the Support Team, you will help with incoming issues related to computer software, hardware, and escalate networking issues when needed. You will assist in ensuring the smooth operation of our clients' IT infrastructure, troubleshooting issues, and supporting end-users.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Assist in the installation, configuration, and maintenance of network hardware and software.
• Monitor system performance and network security to identify and resolve potential issues.
• Provide technical support to end users, addressing hardware, software, and connectivity problems.
• Perform routine system updates, backups and maintenance tasks.
• Document network configurations, system changes, and troubleshooting steps.
• Collaborate with other IT team members to implement new technologies and improve existing systems.
• Ensure compliance with company policies and industry standards for IT security and data protection.
• Provide leadership and guidance to IT support staff in diagnosing and resolving technical issues, leveraging expertise in various hardware, software and networking technologies.
• Provide support for escalated technical problems from the help desk.
• Collaborate with vendors and external partners to address technical challenges and implement solutions that align with our customer's business needs and IT strategy.
• Build and maintain strong relationships with customers and stakeholders, understanding their IT requirements, priorities and pain points.

Required Qualifications:

• Proven experience as a System Administrator, Network Administrator, or similar role.
• Experience with operating systems such as Windows, Linux, and macOS.
• Experience with Active Directory
• Experience with O365
• Strong written and verbal communication skills and a collaborative attitude are required.
• Must have sound analytical thinking skills and attention to detail.
• Must have strong time management skills and work productively with minimal supervision.
• Able to read and understand technical instructions and manuals.
• Must be able to lift 20lbs, occasionally, in a business setting.
• Must have a working vehicle and valid driver's license.
• Must live in the greater Seattle Area (Everett to Tacoma)

Preferred Qualifications:

• Bachelor's degree with coursework in related field
• Industry certifications in network administration, system administration, or Microsoft 365
• 401(k)
• Paid Vacation and Holidays
• Training and Development
• Parental leave

Job Type: Full-time

Salary: $30.00 - $38.00 per hour ($62,400 - $79,040 annually), depending on experience

Schedule:

• 8-hour shift
• Monday to Friday 8 am – 5:00 pm

Conditions of Employment:

Enetics Networks intends to provide a drug-free, healthy, safe, and secure work environment. Each employee is expected to report to work in an appropriate mental and physical condition to perform their assigned duties.

Prior to the start of employment, finalists for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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