Associate Support Engineer - Eurofins Scientific : Job Details

The Support Engineer role is primarily responsible to provide a single point of contact for end users to receive support within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user equipment to ensure optimal performance. The person will also provide frontline help desk coverage (in person, by telephone, or via email), requiring problem analysis, technical assistance, and training of associates for various information systems. Qualifications. Essential Job Duties: Level I - Minimum. Answer help desk tickets and provide remote support by troubleshooting and resolving hardware, software, printer, connections, phone and messaging systems issues. Provide the first level of support for all technical issues. Provide triage service for all incidents, including first response, information gathering, and routing incidents to appropriate teams. Provide desktop support for incidents that cannot be resolved remot...Support Engineer, Associate, Technical Support, Engineer, Help Desk, Support, Technology