Associate Software Support Specialist, ERP Pro Financial - Tyler Technologies : Job Details

Troubleshoot and resolve clients online and phone inquiries regarding software issues, while providing excellent customer service. Prioritize, analyze and manage multiple inquiries from a varied group of clients. Advance product knowledge by reviewing new functionality and testing new product issues. Advocate for the client and ensure the software meets their business requirements. May create or enhance documentation throughout the support process. Commits to expanding technological skills and knowledge of the Tyler products. Qualifications College degree or comparable work experience, preferably in accounting or finance. Knowledge of payroll/accounting principles. Customer service experience a plus. Proficiency with computers and contemporary online applications. Excellent interpersonal skills. Effective analytical ability, particularly in a technical environment. Excellent written and verbal communication skills. Ability to prioritize and complete multiple tasks in a fast-paced, cli...ERP, Software Support Specialist, Support Specialist, Financial, Associate, Software, Technology